All of the sections below are referred to collectively as the Paystone Terms and Conditions and are applicable based on the services that you receive from Paystone Inc.
- Privacy Policy
- Pay Terms and Conditions
- Account Terms of Service
- Donation Kiosk Terms and Conditions
- Fundraising Platform Terms and Conditions
- End-User License Agreement
- Accessible Customer Service Policy
- Multi-year Accessibility Plan
- Master Service Agreement Terms and Conditions
Legal
Last Updated: September 1, 2023
Paystone Privacy Policy
1. Introduction
Welcome to Paystone!
Paystone Inc., including its DataCandy and NiceJob divisions, (hereafter “Paystone” or “us” or “we”) processes information as part of our mission to help make commerce better for everyone. In all of this, we seek to preserve the ability for you to control your data and maintain the timeless value of your privacy. Our efforts start with making sure you get meaningful choices about how and why your data is collected, used, stored, and by providing you with sufficient information needed to make the choices that are right for you, your business and your customers across our products and services (the “Services”). Earning your trust is always a priority for us by focusing on five key privacy principles below:
* Benefit: We will ensure the data we collect will enable fulfilling experiences for our Clients and Customers.
* Transparency: We will be transparent about our collection and use of your data so you can be informed.
* Security: We will utilize strong security and encryption to protect the data you entrust us with.
* Strong legal compliance: We believe in your privacy as a fundamental human right and will respect all local privacy laws ourselves as well as seek to support our Clients in doing so.
* Control: We will provide you the ability to manage your privacy where applicable.
This Privacy Policy clarifies how we collect, use, process, and share your personal information when you use any of our Services, or by dealing with a business Client using our Services, as applicable. We may update this Privacy Policy from time to time in order to reflect changes to our privacy practices or for other operational, legal, or regulatory reasons. If we make material changes to this Privacy Policy, we will give you notice of such changes by posting the revised policy on this Website, and where appropriate, by other means. By continuing to use this Website or the Services after these changes are posted, you agree to any such revised policy.
We maintain relationships with various parties and accordingly collect information on:
* Clients: Businesses and entities contracting our Services.
* Customers: End users interacting with our Clients.
* Partners: Entities who help enable and promote our Services.
* Others: Anyone interacting with us via our physical locations, website, or our applications as available on point-of-sale devices, payment terminals, and mobile devices.
This Privacy Policy applies to all the parties listed above and the terms “you” or “your” herein shall refer to any such party.
2. What information do we collect and why?
We only process personal information with due consideration to potential risks to your privacy, limiting the information we keep, limiting what we do with your information, and utilizing anonymization or pseudo-anonymization where possible.
Our purpose and legal basis for processing your personal information is generally tied to either a contractual obligation with our Client, ‘legitimate interest’ whereby we enable business among the parties we engage with (for example enabling our Clients to improve their Customers’ experience), or to fulfill a legal obligation (for example record keeping requirements tied to financial services). Where we cannot rely on an alternative legal basis for processing or where we are required by law, we may process your personal information in accordance with your consent such as in the context of some of our sales and marketing activities. At any time, you have a right to withdraw your consent by changing your communication choices, opting out from our communications or by contacting us.
2.1. Information collected from our Clients
Below is a list of information we collect from our Clients and their corresponding purposes:
Information Collected |
Purpose |
1) We collect account related information such as your name, company name, date of birth, address, email address, phone number(s), government ID information (Payments only) and payment details (for example, your credit card and banking information). |
We use this information to provide you with the best user experience of our Services in the following ways: Provide you with our service, including: * Enabling authentication so you can securely access your account * Invoicing * Send communications on your behalf to your Customers to help your business grow, for example inviting your Customers to leave you reviews and referrals * Notify you of a new lead or review or referral * Send you insights of how the product is performing for you Provide customer support and resolve issues, including: * Administrative matters * Transaction messages, for example those containing your invoice * Resolve queries you may have * Investigate and resolve technical issues * Update you on changes that will impact your account * Offer opportunities to participate in our beta program for new and upcoming product releases. Improve our product offering, including: * Personalize your in-app experience based on information such as your location * Protect our product and clients from security risk and fraud * Monitoring for defects and user experience issues |
2) We collect data about the Paystone point of sale, payment terminal, mobile and web applications you have registered to use and websites that you visit. We also collect data about how and when you access your account with us, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through our platform interface. |
We use this information to provide you with the best user experience of our services in the following ways: Improve our product offering, including: * Provide you our Services or other contractual obligations * Understand how and where to make improvements by tracking your interaction with the app and app usage. If we publish results outside of the organization, it will always be aggregated or anonymized. * Monitoring for defects and user experience issues. * Protect our product and clients from security risk and fraud. Communicate relevant product offerings to you, including: * Personalize your in-app experience based on previous interactions with the app, for example highlighting available features that we believe you could benefit from but have not yet adopted. * Send you communications to help you get more value from the product, for example highlighting new or unused features that we believe you would benefit from. |
3) We collect and process personal information about your Customers that you share with us or that your Customers provide us by using our Services we provide you. |
We process this information on your behalf to provide you with our Services to achieve the following: Help you create exceptional experiences for your Customers, including: * Enabling the sending of gifts to your Customers * Facilitate and automate communication between you and your Customers * Easily collect payments from your Customers Grow your business through various efforts, including; * Collect Customer payments * Solicit reviews and referrals from your Customers * Identify your most loyal and vocal Customers * Identify opportunities to improve the experience for your least vocal Customers |
4) We may record phone, email, SMS, and other conversations that take place in the process of serving you and providing our Services. |
We use this information for the following purposes: Improve our customer support: * Quality assurance * Training of our customer support team members * Collaborate among the team to best resolve queries you may have Improve our product offering, including: * Learn from our conversations with you about how and where to make product improvements * Identify opportunities for new products and features that serve your needs Where calls are recorded, you may request during the call to have the recording deleted. |
5) We use some of the personal information you provide us to conduct some level of automated decision-making. |
We use this information to ensure security and ease of use for Clients and Customers. For example; we use certain personal information to help us screen accounts for risk or fraud concerns in order to provide protection and security for you and your business. |
6) We will also collect information from third parties. |
We use this to serve you and service any needs you may have. This includes but is not limited to referrals by your other service providers you utilize that partner with us. |
7) We will also use personal information in other cases where you have given us your express permission. |
We use this information in accordance with your consent. |
2.2. Information collected from Customers dealing with our Clients
Below is a list of personal information we collect related to Customers on behalf of our Clients, and their corresponding purposes:
Information Collected |
Purpose |
1) We collect Customer information generated in the course of your use of our Services as acquired by our Clients you deal with, which include first and last name, gender, birthdate, language preference, social media handles, email, shipping and billing address, payment details, phone number, IP address, information about orders you initiate, account and authentication information, other information as required by Clients to be collected to serve their Customers, information about our Clients you visit, and information about the device and browser you use. |
We use this information on behalf of our Clients to help them serve their Customers in the following ways: * Receive and process orders * Manage loyalty points collection and redemption for Customer accounts Communicate relevant product offerings to Customers such as you, including: * Personalize your in-app experience based on previous interactions with the app, for example highlighting available features that we believe you could benefit from but have not yet adopted. * Send you communications to help you get more value from the product, for example highlighting new or unused features that we believe you would benefit from. Grow our Clients’ business through various efforts, including; * Solicit reviews and referrals from Customers * Identify the most loyal and vocal Customers for our Clients * Identify opportunities for our Clients to improve the experience for the least vocal Customers
* Ensure proper functionality and continuous improvement of Services. For example, to make our interface easier to use. * Help customize and improve Customer experience when dealing with our Clients by personalizing the type of messages or offers they receive. * Communicate with Customers about relevant offers, incentives, gifts, appreciations, newsletters, campaigns, contests or promotions offered by our Clients or Partners |
2) We may collect information from and about the devices (computers, phones, and other internet devices) used by you that integrate with our Services, and we combine this information across the different devices used. |
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3) We may collect information from third party partners, such as your friends or those related to our Clients. Partners, such as, but not limited to, point of sale partners, payment processing partners, Online Ordering Platforms, Mobile Apps and Websites, and Clients who may share additional information of similar nature as described in the previous points of this section. We may get information from your friends and family to refer services they may find beneficial for you. We may collect and compile your comments and reviews about our Clients on the web, including through social media. |
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4) We use some of the personal information you provide us to conduct automated decision-making. |
We use this information to ensure security and ease of use for Clients and Customers. For example; we use certain personal information (including but not limited to, IP addresses or payment information) to automatically block certain potential fraudulent transactions for a short period of time, providing an extra level of protection to your accounts and funds. |
5) We will also use personal information in other cases where you have given our Clients or us your express permission. |
We use this information in accordance with your consent. |
2.3. Information collected from our Partners
Below is a list of information we collect from Partners, and their corresponding purposes:
Information Collected |
Purpose |
We collect your name, company name, website, social media handles, phone number(s), address, business type, email address, payment account, and tax number. |
We use this information to work with you, confirm your identity, contact you, pay you and to screen for risk, fraud, or other similar types of issues. |
We collect data about our websites that you visit. We also collect data about how and when you access any relevant account, including information about the device and browser you use, your network connection, your IP address, and information about how you browse through the Paystone interface. |
We use this information to give you access to and improve our Services. |
We collect personal information about your customers that you share with us or that they provide to us directly. |
We use this information to work with you and to provide our Services to your customers which can allow for a more seamless experience. |
We will also use personal information in other cases where you have given us express permission. |
We use this information in accordance with your consent. |
2.4. Information collected from users using our applications, website, locations, and support services
Below is a list of information we collect from users interacting with our locations, website, applications as available on point-of-sale devices, payment terminals, and mobile devices, and support services, and their corresponding purposes:
Information Collected |
Purpose |
1) As you visit or browse our websites, we collect information about the device and browser you use, your network connection, your IP address, and information about the cookies installed on your device. We also collect personal information submitted by you via any messaging feature available from any of our websites. |
We use this information to verify your account, to provide and enhance our Services (including supporting or servicing by Clients, if applicable), and answer any questions you may have. |
2) We may also receive personal information when you make a purchase or make other requests to us via any of our websites. |
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3) From telephone support users, we collect your phone number, call audio, and other personal information you provide us during our call. If applicable, we may request additional documentation from you during our call to verify your identity. |
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4) From chat support users, we collect your name, email address, information about the device and browser you use, your network connection, your IP address, chat transcript, and other personal information you provide us during our chat. If applicable, we may request additional documentation from you during our chat to verify your identity. |
2.5. Information about Minors
Our Services are not intended for minors who are too young to legally consent to sharing their personal information and no person of such age may register for an account with us. Depending on the jurisdiction or service, this age may be 13 years old or 14 years old. We do not knowingly collect personal information about any person under the age of 13, and no such person, nor any parent or guardian as it relates to such person, should submit their personal information to us for any reason.
2.6. Automated Decision-Making
In the course of offering our Services, we use a number of machine learning algorithms and forms of automated decision-making. For example, we use automated decision-making: to prevent risk and fraud by Clients, to help Clients avoid fraudulent transactions from their Customers, to personalize our Client experience when they engage with us, and to determine eligibility for certain services.
One of the ways we are able to help our Clients is to better understand and serve their Customers through our machine learning that gathers important insights from Customer data (referred to as “automated decision-making” in certain jurisdictions). For example, we could provide information to match specific offerings of our Clients to their Customers. We ensure such machine learning implementation has sufficient human oversight. When we use machine learning we ensure to avoid significant privacy implications, and at all times we will avoid having such algorithms make decisions based on ‘sensitive information’ provided to us (such as political opinions, religious beliefs, health information, etc.) as classified by some jurisdictions.
3. When and with whom do we share this information?
3.1. Third Party Sharing
We will protect your personal information from others and never sell or rent such information. We will refuse to share with third parties unless it is to enable us to support growth of our Clients, provide Services to our Clients and improve their Customers engagement, or because we are legally required to do so. Below are cases where we may share your Personal Information with third parties:
- * We work with a variety of third parties and service providers to help provide our Services and we may share personal information with them to support these efforts. For example, we rely on technology service providers to store and manage information, and provide analytics in accordance with strong security measures.
- * We may also share Client information with Partners who provide complementary services we believe may be of benefit to your business.
- * We may also share Customer information with our Clients and third-party partners/service providers to help customize and improve your shopping experience.
- * We may share information with third parties to help us conduct our marketing and/or advertising campaigns.
- * We may share your information to prevent, investigate, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our Terms of Service or any other agreement related to the Services, or as otherwise required by law.
- * We may share personal information to conform to legal requirements, or to respond to lawful court orders, subpoenas, warrants, or other requests by public authorities (including to meet national security or law enforcement requirements).
- * Personal information may also be shared with a company that acquires our business or the business of a merchant whose store you visit or access, whether through merger, acquisition, bankruptcy, dissolution, reorganization, or other similar transaction or proceeding.
3.2. International Data Transfers
While we are a Canadian company and primarily store data in Canada and the United States, we provide our Services and our technology processes data to users around the world. Accordingly, we may transmit your personal information outside of the country, state, or province in which you are located to process in Canada and/or the United States. Transferred data may be subject to the laws of those countries. We do not store data in countries that do not have a robust regime of data protection.
4. Obligations of our Clients
If you are our Client, your Customers need to understand how you (and how Paystone on your behalf as a ‘processor’) collect and process their personal information as the data ‘controller’. Accordingly, if you use the Services, you agree to post an up-to-date and accurate privacy policy that is accessible for your customers and complies with the laws applicable to your business. You also agree to obtain consent from your Customers for the use, processing, and access of their personal information by us where applicable, such as in the context of some of our sales and marketing activities. Privacy laws in certain places treat ‘businesses’ and ‘service providers’ differently. Under those laws, a business is the company that decides why and how to process personal information. A service provider processes personal information on behalf of a business in order to provide services. When we process your Customers data on behalf of Clients, we act as their service provider. It is the responsibility of Clients to ensure they understand they are fulfilling their obligations as ‘controllers’ and ‘businesses’.
5. For how long do we retain your personal information?
In general, we keep your personal information as long as needed to support your relationship with us. For Clients, this means we will keep your information as long as you maintain an account with us. For Partners, this means we will keep your information until you inform us that you wish to terminate your Partner relationship with us. For Customers, we generally process your information solely as a data processor on behalf of our Clients, and it is up to the Client to determine how long they will store your information in our systems. In some cases, your payment processing information is managed by acquiring banks and we have no control over how long such information is stored by such banks.
Once you terminate your relationship with us, we generally will continue to store archived copies of your personal information for legitimate business purposes such as to defend a contractual claim, improve our product offering and services, or for audit purposes and to comply with the law, except when we receive a valid erasure request.
We may also continue to store anonymous or anonymized information, such as website visits, gift cards and loyalty transaction history without identifiers, in order to improve our Services and for reporting and statistical analysis.
6. How do we keep your personal information secure?
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. We employ physical, administrative, contractual, and technological safeguards to protect personal information, and insist that our service providers do the same. We insist that our personnel, and those of our providers, only access and use personal information in order to properly perform their duties, and even then only to the strict extent necessary to perform them.
When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using Transport Layer Security (TLS). TLS encrypts information entered on our site before it is sent over the Internet, and we use TLS in an industry-recognized standard manner to encrypt our Internet transmissions to and from you. In addition, to the extent we do store your personal information, some of it may be stored in encrypted form, and it is unencrypted in memory by our Service when and as needed. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure, and so you should always exercise caution when disclosing sensitive information over the Internet, and we cannot guarantee the absolute security of your personal information. If you have any questions about security on our website, you can contact us through information at the bottom of this policy.
On an annual basis, we have a scan of all of our IT infrastructure with a third-party vendor and thereafter act on recommendations provided to ensure we continue to meet industry standards or higher for data security and compliance. We also perform annual audits to ensure our handling of your credit card information aligns with industry guidelines and are PCI DSS compliant.
7. Information from cookies and similar tracking technologies
A cookie is a small amount of data, which may include a unique identifier, that is sent to your browser from a website and stored on your device. We assign a different cookie to each device that accesses our website.
We use cookies and similar tracking technology to:
- * recognize your device and provide you with a personalized experience on our websites, or otherwise through the Services
- * keep track of your specified preferences. This allows us to honor your preferences, such as whether or not you would like to see interest-based ads
- * keep track of items stored in your shopping cart
- * conduct research and diagnostics to improve our content, products, and services
- * prevent fraudulent activity
- * Improve security
- * deliver content, including ads, relevant to your interests on our sites and third-party sites (see the Interest-Based Ads notice for how we use cookies in serving interest-based ads)
- * perform reporting, allowing us to measure and analyze the performance of our Services
8. Region Specific Matters
8.1. EU/UK - General Data Protection Regulation (GDPR)
We understand that you have rights over your personal information, and take reasonable steps to allow you to access, correct, amend, delete, port, or limit the use of your personal information. If you are a Client or a Partner, you can update many types of personal information, such as payment or contact information, directly within your account settings. If you are unable to change your personal information within your account settings, or if you are concerned about data collected as you visit us or affiliated websites or use our support services, please contact us to make the required changes with the contact information provided below.
If you are a Customer served by our Clients and wish to exercise these rights, please contact the Client you interacted with directly -- we serve as a processor on their behalf and can only forward your request to them to allow them to respond.
It’s important to remember that if you delete or limit the use of your personal information, the Services may not function properly.
8.2. Canada Anti-Spam Legislation
We are committed to compliance with the Canada’s Anti-Spam Legislation (“CASL”). Any electronic communication sent by us to outside parties is protected by a range of business procedures, processes and policies to ensure that such communication is done in compliance with CASL. In addition to adopting this Privacy Policy, and to provide transparency about our compliance, we have undertaken various initiatives in order to ensure we are compliant with CASL in all respects. If you have received a commercial electronic message from us, and you believe that you should not have or you do not wish to receive them (even if we are allowed to send them), we will endeavour to respect your inbox preferences. If you have any questions or concerns about our unsubscribe methods, you may contact us at the address indicated below.
8.3. Quebec Law 25
We are committed to compliance with the Quebec Law 25, which followed the 2021 adoption of Bill 64 in the Canadian province of Quebec, an Act to modernize legislative provisions as regards to the protection of personal information. Our privacy officer contact information is provided in Section 9 below and we have in place mandatory breach incident tracking and reporting as required. This updated Privacy Policy also addresses our compliance with other aspects of the law related to transparency in our collection and use of personal information belonging to Quebec residents, and how we facilitate access and erasure rights. We regularly conduct privacy impact assessments of any export of personal information out of Quebec to ensure security and risk mitigation, and we have also been engaged in anonymization efforts where it is possible.
8.4. California Consumer Privacy Act
We are committed to compliance with the California Consumer Privacy Act (“CCPA”). This Privacy Policy describes how we collect, use, and share California consumers' Personal Information in our role as a business, and the rights applicable to such residents. If you are unable to access this Privacy Policy due to a disability or any physical or mental impairment, please contact us and we will arrange to supply you with the information you need in an alternative format that you can access.
9. How to contact Paystone
If you would like to make a legal request or serve a subpoena or similar document seeking information about our Clients, or other parties whose data we process, please contact us directly. If you have any questions about your personal information or this policy, or if you would like to make a complaint about how we process your personal data, please also contact us directly.
Data Protection Officer
Paystone Inc.
3200 Wonderland Road, South
London, ON, N6A 1A6
Email: compliance@paystone.com
Last Updated: June 12, 2018
Pay Terms and Conditions
These are the terms and conditions ("Terms and Conditions") of the Paystone Pay Application (the "Application") which is entered into by Paystone Inc., including any subsidiaries or affiliates such as Givepoint, its agent(s), partner(s), or other authorized representative(s) (collectively or individually "Paystone") and the merchant(s) (the "Merchant") whose information appears on the Application. The Application, together with: (i) these Terms and Conditions; (ii) a summary of the complaints handling process, (iii) the Payment Acquirer terms of service or terms and conditions, as applicable; (iv) Paystone Account Terms of Service; (v) any other Payment Acquirer forms, agreements, guarantees, or other similar documents, as applicable; and (vi) all appendices, schedules, exhibits and addenda to the Application, whether such schedules, exhibits and/or addenda became effective on the same date that the aforementioned applications were executed by the Merchant or at a later date), collectively form the agreement (the "Agreement") between Paystone and the Merchant.
The Merchant intends on providing its customers with the option of purchasing its goods and/or services and has selected Paystone to provide credit and debit payment processing and other services as mutually agreed to by the parties from time to time (collectively, the "Services").
By accepting this Agreement, the Merchant agrees to be bound by all applicable provisions, including any amendments, restatements, supplements, or any other modification of this Agreement, and will ensure compliance of this Agreement by any and all persons associated with the Merchant, including but not limited to, partners, employees, contractors, agents, and/ or representatives. If you have any questions or concerns about these Terms and Conditions, please contact Paystone by email at compliance@paystone.com.
1. Definitions
"Affiliate(s)" of any Person means, at the time such determination is made, any other Person, Controlling, Controlled by or under common Control with such first Person, in each case, whether directly or indirectly.
"Equipment" means the hardware and/or software used to process payment transactions, including but not limited to devices requiring the input of a personal identification number, devices using near-field communication (NFC) to communication with the payment card, any kiosk hardware, virtual payment processing software, or any other similar device.
"Payment Acquirer" means a bank or financial institution that processes credit or debit card payments for the Merchant. "Website" means the website located at the URL www.paystone.com and all related webpages.
2. Services Conditional
The provision of the Services is conditional on the acceptance of the Merchant by Paystone and/or a Payment Acquirer associated with Paystone.
3. Term
This Agreement will be effective upon the date of acceptance and will continue for a term of three (3) years unless otherwise terminated in accordance with this Agreement (the "Initial Term"). Upon the expiry of the Initial Term, this Agreement will automatically renew on the terms and conditions contained in this Agreement for additional periods of six (6) months each (each, a "Renewal Term") unless a party provides written notice of non-renewal to the other party no fewer than 90 days prior to the expiry of the Initial Term or then-current Renewal Term, as applicable. For certainty, in this Agreement, all references to the "Term" mean, collectively, the Initial Term and the Renewal Term (if any).
4. Fees and Surcharges
(a) Each transaction, including approved and declined transactions, key exchanges, totals, and settlements, will be subject to the transaction fees set out in the Application or as otherwise agreed upon by Paystone and the Merchant (collectively, the "Transaction Fees").
(b) The Merchant acknowledges that a portion of the surcharges set out in the Application are the property of Paystone and shall be held in trust by the Merchant for Paystone until such time that Paystone recovers said surcharges.
(c) The Merchant acknowledges that wireless fees set out in the Application shall apply to all wireless Equipment.
(d) The application fee is a one-time, non-refundable amount set out in the Application (the "Application Fee"). The Application Fee shall be paid by the Merchant upon the submission of each Application, regardless of whether the Application is approved or denied.
(e) The Merchant acknowledges that Paystone reserves the right to charge administrative fees for and relating to the Services. Said administrative fees shall be forty-five dollars ($45.00) for any account maintenance, chargeback, or insufficient funds notices, and sixty-five cents ($0.65) for each touchtone or voice authorization.
(f) Notwithstanding anything contained herein, the Merchant hereby irrevocably authorizes and directs Paystone or any financial institution acting on behalf of Paystone, to deduct any and all amounts, including but not limited to all surcharges, Transaction Fees, or any wireless, Equipment swap, restocking, administrative, cancellation, and reconnection fees, owed by the Merchant in accordance with this Agreement from the funds collected from processed transactions or directly from the Merchant's bank account in accordance with the Preauthorized Debit Agreement attached hereto. This authorization in no way limits Paystone to any method of collection for the recovery of monies owed. As agreed upon by Paystone and the Merchant, Paystone may bill the Merchant for any amount owing as a result of this Agreement.
(g) If attempts by Paystone, or any financial institution acting on behalf of Paystone, to obtain monies from the Merchant's bank account are refused or returned due to insufficient funds being available or otherwise, Paystone reserves the right to charge the Merchant an administrative fee of forty-five dollars ($45.00) in addition to any and all outstanding amounts owed.
(h) The Merchant acknowledges that any withdrawal from the Merchant's bank account by Paystone in accordance with this Agreement, is a pre-authorized debit for business purposes as defined under the Canadian Payment Association Rule H1. Therefore, the Merchant waives the right to receive advanced notice from Paystone of any and all such pre-authorized debits. The Merchant hereby agrees to cooperate with Paystone in establishing and maintaining this preauthorized debit payment mechanism.
5. Equipment
(a) The Merchant hereby agrees to: (i) purchase; or (ii) rent the Equipment for the price specified on the Pay Application; or (iii) lease the Equipment from Paystone directly or on behalf of a third-party. The terms of any lease shall be provided to the Merchant apart from this Agreement.
(b) The refusal or inability whatsoever to accept delivery of Equipment by the Merchant or the failure to disclose any pertinent information that results in Paystone reclaiming the Equipment will result in the Merchant being subject to a five hundred dollar ($500.00) restocking fee per piece of Equipment reclaimed by Paystone. The Merchant hereby authorizes Paystone to deduct any restocking fee owed directly from the Merchant's bank account. This authorization by no means limits Paystone to any method of collection for restocking fees owed.
(c) The Merchant acknowledges that the Equipment may only be removed from the Merchant's premises with prior written approval from Paystone. Removal of the Equipment shall be at the sole cost of the Merchant.
(d) The Merchant acknowledges that a fee of fifty dollars ($50.00) will be charged for any Equipment swapped for defect within the first year of receiving the Equipment, and two hundred dollars ($200.00) any time thereafter.
(e) The Merchant acknowledges and agrees that the Equipment may become damaged or cause property damage, personal injury or death during any period of time that the Equipment is in the Merchant's possession or under its control, including as a result of the Equipment not being affixed to a wall. The Merchant hereby agrees to indemnify Paystone pursuant to Section 9(c) of this Agreement for any such claims of property damage, personal injury or death.
6. Data
(a) The Merchant authorizes Paystone to share any and all Merchant data with any third-party for the purpose of enabling the provision of ancillary Services to the Merchant.
(b) The Merchant further authorizes Paystone to share any and all data obtained through the provision of the Services to the Merchant for the purposes of: (i) developing and providing value-added services to the Merchant and other Paystone and/or Payment Acquirer merchants; (ii) compensating referral, association, and/or value-added partners ("Partners"), where applicable; (iii) providing Merchant service and performance updates to Partners, where applicable; and (iv) for analysis, marketing and communications purposes.
7. Merchant Responsibilities
(a) In addition to all other requirements and obligations set out in this Agreement, the Merchant shall:
i. process transactions for only bona fide sales of goods and/or services;
ii. adhere and comply with all laws or requirements of governmental and/or governing bodies;
iii. be bound and abide by the Interac Client Terms and Conditions;
iv. notify Paystone in writing of any account adjustments relating to any debit and/or credit transactions within twenty (20) days of being processed;
v. maintain and provide Paystone access to a bank account at all times for the provision of debits and deposits in accordance with this Agreement;
vi. take appropriate measures to prevent unauthorized use of the Equipment;
vii. notify Paystone immediately upon discovery of any loss of, damage to, or unauthorized use of the Equipment;
viii. maintain the Equipment in a state of good working order;
ix. promptly report any errors, malfunctions, or any other problems with the equipment;
x. permit Paystone free and unrestricted access to the Merchant's premises during normal business hours as required for site preparation, installation, investigation, and maintenance activities;
xi. authorize Paystone to identify the Merchant as a user of the Equipment and Services in marketing material relating directly to the Services and/or Equipment;
xii. maintain appropriate reporting and operational processes;
xiii. retain all transaction receipts for no less than one (1) year from the date of settlement;
xiv. provide Paystone with accurate, anonymized or complete employee work shift logs within twenty-four (24) hours of receiving the request;
xv. provide Paystone access to examine and verify at any reasonable time any and all records pertaining to transactions processed through the Equipment;
xvi. aid in the remote diagnostics and servicing of the Equipment; and
xvii. any other task required by Paystone in order for the adequate provision of Services to the Merchant.
(b) The Merchant shall also provide any receipts retained in accordance with 7(a)(xiii) to Paystone upon request. Failing to provide said receipts may result in the reversal of payments processed and the amount reversed being charged directly to the Merchant.
8. Feedback; Marketing and Communications
Paystone does not guarantee the confidentiality of any communications made by you to Paystone or any other information transmitted by you to Paystone, including communications made by email or any information transmitted in your use of the Services. We may retain a copy of any such communications for the purpose of, and to the extent necessary for us to comply with applicable legal, regulatory or internal backup requirements.
By submitting suggestions, documents, proposals, material, content, graphics, messages, communications, data and/or information to Paystone ("Feedback") to Paystone, you acknowledge that: (i) your Feedback does not contain confidential or proprietary information; (ii) Paystone is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you grant Paystone and its Affiliates a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, unlimited, sublicensable and non-exclusive license and right to receive, use, disclose, reproduce, adapt, merge or aggregate with other information or data, modify, translate, publish, make available, publicly display, sell, transfer, transmit and otherwise use such Feedback for any purpose, in any manner, in any media and format; (iv) you irrevocably waive your moral rights in and to such Feedback and assign to Paystone all rights in and to your Feedback in perpetuity; (v) you are not entitled to any compensation or reimbursement of any kind from Paystone under any circumstances; and (vi) you represent and warrant to Paystone, and can demonstrate to Paystone, upon request, that you have the rights to grant Paystone the rights set out in (iii) above.
You specifically and expressly consent to Paystone providing you with various communications, newsletters, correspondence, promotions and other documentation by email, text message or other forms of electronic communication and you hereby confirm that all such communication is accepted and in compliance with An Act to Promote the Efficiency and Adaptability of the Canadian Economy by Regulating Certain Activities that Discourage Reliance on Electronic Means of Carrying Out Commercial Activities and to Amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act S.C. 2010, c.23 ("CASL") as amended or replaced from time to time.
9. Disclaimers; Limitation of Liability
(a) The Services are provided by Paystone on an "as is" and "as available" basis and without warranties of any kind, express or implied. Paystone disclaims all warranties, express or implied, including implied warranties and conditions of merchantability, merchantable quality, fitness for a particular purpose and non-infringement. Paystone does not warrant that the installation of the Equipment or the use of any of the Equipment or Paystone's Services will be uninterrupted, error-free or free of viruses or other harmful components. Paystone may correct, modify, amend, enhance, improve and make any other changes to any Equipment or Services at any time, or discontinue providing any Equipment or Services at any time with or without notice to you.
(b) In no event will Paystone be liable for any indirect, incidental, special or consequential damages that result or arise from or are related to or in connection with the use of, or the inability to use any Equipment or Service, even if Paystone has been advised of the possibility of such damages. Paystone shall not be held liable for any damages, lost profits, lost revenues, lost opportunities, loss of goodwill, loss of brand or Merchant value, costs and/or expenses in any way relating to or arising out of this Agreement. This also includes losses suffered as a result of communication failures or disruptions, or the availability of technical support and you expressly hold Paystone harmless from and against any and all claims, losses, liability, damages, injuries and expenses (including personal injury claims) arising out of or relating to your use of any Equipment or the Services, and any alleged or actual violation by you of this Agreement.
(c) The Merchant hereby expressly holds Paystone and its officers, directors, employees, staff, insurers, Affiliates, subcontractors and representatives, and their respective officers, directors, employees, insurers, heirs successors and assigns, as applicable (the "Releasees") harmless of and from all manner of action, obligation, causes of action, suits, debts, accounts, bonds, covenants, contracts, claims and/or demands whatsoever (collectively, "Claims") that may at any time be asserted against a Releasee arising out of or relating to the Merchant's use of the Services and/or the Equipment, damage to the Equipment or any property damage, personal injury or death caused by an act or omission of the Merchant relating to the Equipment, however caused, including but not limited to securing the Equipment from tampering or falling, during any period of time which the Equipment is in the Merchant's possession or under its control and any alleged violation by the Merchant of these Terms and Conditions and agrees to indemnify the Releasees in respect of any costs or expenses (including reasonable legal fees) that the Merchant may incur in respect of any such claim. Furthermore, the Merchant shall be liable for and shall indemnify the Releasees in respect of all loss, liability, claims, demands, damages, costs, charges, expenses and proceedings in respect of personal or bodily injury to or death of any person whatsoever or loss of or damage to any third-party's property arising out of any act or omission of the Merchant related to the Equipment during any period of time during which the Equipment is in the Merchant's possession or under its control.
(d) Paystone shall not be held liable for any delay or default in the performance of our obligations in this Agreement as a result of any failure of electrical, communication, banking, or Payment Acquirer systems, acts of God, flood, fire, severe weather, strike, lockout, acts of war, governmental acts or restrictions, or emergency situations.
(e) Except as expressly provided in these Terms and Conditions, and to the maximum extent permitted by applicable law in the Merchant's jurisdiction, Paystone will have no other obligation, duty or liability whatsoever in contract, tort or otherwise to you, including any liability for negligence or strict liability. The limitations, exclusions and disclaimers in these Terms and Conditions will apply: (i) irrespective of the nature of the cause of action, demand or action by you, including breach of contract, tort, negligence, strict liability or any other legal theory and will survive a fundamental breach, breach of a fundamental term or breaches or the failure of the essential purpose of these Terms and Conditions or of any remedy contained herein; and (ii) to Paystone and its Affiliates, their successors, permitted assigns, agents, suppliers and each of their respective directors, officers, employees and contractors.
(f) In no event will Paystone's aggregate liability based upon, arising from, in connection with or related to these Terms and Conditions, the Services or the Equipment exceed the Transaction Fees, if any, paid by the Merchant that gave rise to the claim, in the month in which the cause of action underlying such claim arose. This limitation applies for any and all forms of legal action brought against Paystone and constitutes the Merchant's exclusive remedy.
(g) The Merchant acknowledges and agrees that the disclaimers, exclusions and limitations set forth herein constitute an essential element of these Terms and Conditions and that in the absence of such disclaimers, exclusions and limitations, the Transaction Fees and other terms in these Terms and Conditions would be substantially different. In addition to the limitations and exclusions set out above, in no event will any directors, officers, employees, agents, successors or assigns of Paystone, or any distributors, suppliers, contractors, customers, vendors, partners or organizations that work with Paystone in connection with the Services and/or the Equipment or their respective directors, officers, employees, agents, successors or assigns, or any Affiliates of Paystone have any liability arising from or related to these Terms and Conditions, the Services or the Equipment.
10. Indemnification
The Merchant shall indemnify and hold Paystone harmless from and against any and all claims, suits, damages, losses, costs, expenses and fees incurred directly or indirectly by Paystone as a result of the Merchant failing to utilize the Equipment or Services in accordance with this Agreement, and for any liability to third parties for any injuries or damages not resulting solely from the negligence or wilful misconduct of Paystone, which results from the provision of Equipment or Services from Paystone.
11. Assignment
Neither party may assign or transfer all or any part of this Agreement or its rights or obligations under this Agreement to any other person without the prior written consent of the other party, and any purported assignment without such consent shall be null and void. Notwithstanding the foregoing, Paystone may, without the Merchant's prior written consent, assign any of Paystone's rights and/or obligations under this Agreement to any of its Affiliates, or the surviving corporation with or into which Paystone merges or consolidates, or to an entity to which Paystone transfers all, or substantially all, of its voting securities or assets.
12. Termination
(a) Paystone may terminate this Agreement or cease the provision of Services for any unit of Equipment at any time without notice if, (i) the Merchant fails to comply with any material terms of this Agreement; or (ii) Paystone believes that the Merchant represents an unacceptable risk to the integrity of Paystone and/or the Services.
(b) The Merchant may terminate this Agreement at any time, however shall be subject to an early termination fee (the "ETF") of two hundred and ninety-five dollars ($295) per unit of Equipment.
(c) The Merchant will not be subject to an ETF if termination occurs within ninety (90) days following notification from Paystone of, (i) a fee increase, (ii) an additional fee related to Interac Direct Payment transactions, and/or (iii) the reduction in applicable Interchange Rates.
(d) This Agreement will automatically terminate and the Merchant will be subject to an ETF of two hundred and ninety-five dollars ($295) per unit of Equipment, if the Merchant fails to process any payment transaction using the Services and/or Equipment for ninety (90) consecutive days. Thereafter, the Merchant will be subject to a reconnection fee of two hundred and ninety-five dollars ($295) per unit of Equipment, should the Merchant wish to renew this Agreement.
(e) Termination of this Agreement will not affect any other existing agreement Paystone or any other party may have with the Merchant.
13. Enurement
This Agreement is binding upon the parties hereto and their respective heirs, executors, administrators, legal and/or personal representatives, successors, and assigns.
14. Amendments
Paystone reserves the right to, from time to time, in Paystone’s sole discretion, amend these pay terms and conditions, with the exception of any fee changes or the introduction of a new fee or cost structure, or the applicable interchange fees, for which Paystone shall provide a 90-day written notice prior to any change to such fees taking effect. Any amendments shall apply to existing and new Services you receive from Paystone. It is your responsibility to review these online terms and conditions and your continued use of Paystone Services constitutes your agreement to the then-current amended and updated Terms and Conditions.
15. Notices
All notices to the Merchant will be provided to the Merchant at the mailing address or email address (at Paystone's discretion) set forth in the Application and will be deemed to have been provided on the date in which the notice was sent. All notices to Paystone required or permitted under the Agreement will be provided via registered mail to:
Paystone
3200 Wonderland Road South
London, Ontario
N6L 1A6
Attention: Corporate Counsel
and will be deemed to have been given on the date of Paystone's receipt. Each party agrees to promptly notify the other party in writing if any of its contact information changes.
16. No Waiver; Severability
No modification, amendment, or waiver of any provision of this Agreement will be effective unless in writing and signed by the Parties. For avoidance of doubt, emails with a typed name or signature block do not constitute signed writings.
(a) The failure of either party to exercise any rights under this Agreement shall not be deemed a waiver of such right or any other rights.
(b) If any provision of this agreement is held to be invalid, illegal, or unenforceable, that provision will be severed to the extent of its invalidity, illegality, or unenforceability, and all other provisions will continue in full force and effect to the extent permitted by law.
17. Governing Law; Jurisdiction; Class Action Waiver
This Agreement is governed by the laws of the Province of Ontario and the laws of Canada applicable therein, excluding any body of law governing conflicts of law. Paystone reserves the right to institute legal or equitable proceedings, including proceedings seeking injunctive relief, in a court of competent jurisdiction, for claims regarding: (i) amounts owed by the Merchant to Paystone in connection with the Merchant's use of the Services or Equipment or any portion thereof; or (ii) the Merchant's actual or threatened violation of these Conditions of Use or any part thereof. The Merchant irrevocably waives any objection on the grounds of venue, forum non-conveniens or any similar grounds and irrevocably consents to service of process by mail or in any other manner permitted by applicable law and irrevocably consent and attorn to the jurisdiction of the courts located in the Province of Ontario, for any claims arising from or related to these Terms of and Conditions or any of the Services or the Equipment. The Merchant agrees that, in the event that there is a dispute under these Terms and Conditions and such dispute is to be resolved in a court of law, such dispute will not be resolved by jury trial, and the Merchant hereby: (i) waives all rights to a trial by jury in any matter related to or arising from these Terms and Conditions; and (ii) agrees that such dispute will be conducted only on an individual basis and not in a class, representative, consolidated or mass action. If any part of this Section 18 is found to be unenforceable, the remainder of this Section 18 will still be given full force and effect.
18. Changes
Paystone reserves the right at any time, and from time to time, to change these Terms and Conditions and to notify you of such change by posting the updated version of these Terms and Conditions on the Website. The Merchant acknowledges and agrees that it is responsible for regularly reviewing these Terms and Conditions, including by checking the date of the "Last Update" at the end of these Terms and Conditions. Continued use of any Services or Equipment after any such changes will constitute the Merchant's consent to be bound by such changes, with continued provision of the use of the Services or Equipment, in whole or in part, constituting consideration from Paystone to the Merchant for so being bound. The Merchant's sole right with respect to any dissatisfaction with these Terms and Conditions, any policy or practice of Paystone in operating, offering or providing the Services or the Equipment, is to stop using the Services and the Equipment.
19. Survival
The following provisions in these Terms and Conditions will survive any termination of these Terms and Conditions or the expiration or termination of the Agreement: Section 4(Fees and Surcharges), Section 7(a)(xiv), Section 8 (Feedback; Marketing and Communications), Section 9 (Disclaimers; Limitation of Liability), Section 10 (Indemnification), Section 15 (Notices), Section 16 (No Waiver; Severability), Section 17 (Governing Law; Jurisdiction, Class Action Waiver), this Section 19, and Section 20 (Language).
20. Language
It is the express wish of the parties that these Terms and Conditions and all related documents be drawn up in English. C'est la volonté expresse des parties que la présente convention ainsi que les documents qui s'y rattachent soient rédigés en anglais.
Last Updated: June 12, 2018
Account Terms of Service
PLEASE READ THIS AGREEMENT CAREFULLY.
The following terms of service (the "Terms of Service") form an integral part of the Paystone Merchant Agreement between Paystone Inc. and any subsidiaries or affiliates such as Givepoint (collectively or individually "Paystone") and the Merchant identified in the Agreement ("Merchant"). Capitalized terms shall have the meanings set forth below or in the section in which they first appear in these Terms of Service. Capitalized terms used but not defined herein shall have the meanings set forth in the Agreement Terms and Conditions. These Terms of Service, the Paystone Merchant Agreement and the Agreement Terms and Conditions are collectively referred to herein as the "Agreement".
By using the Services, the Merchant hereby agrees to be bound by this Agreement and Paystone's Privacy Policy which may be accessed through the Website without limitation or qualification. If you, as the Merchant, do not agree to be bound by this Agreement or Paystone's Privacy Policy, then you must not use the Services. This Agreement is a legal agreement between the Merchant and Paystone. If you have any questions or concerns about this Agreement or Paystone's Privacy Policy, please email compliance@paystone.com.
DEFINITIONS:
"Access Credentials" means any user name, identification number, password, license or security key, security token, or other security code, method, technology, or device used, alone or in combination, to verify a User's identity and authorization to access and use the Service.
"Merchant Data" means any and all information, data, and other content, in any form or medium, that is uploaded into the Software or otherwise provided to Paystone, directly or indirectly, by the Merchant or a User in connection with the Service.
"Merchant Systems" means the Merchant's information technology infrastructure, including computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated directly by the Merchant or through the use of third-party services.
"Harmful Code" means any software, hardware, or other technology, device, or means, including any virus, worm, malware, or other malicious computer code, the purpose or effect of which is to (a) permit unauthorized access to, or to destroy, disrupt, disable, distort, or otherwise harm or impede in any manner any (i) computer, software, firmware, hardware, system, or network or (ii) any application or function of any of the foregoing or the security, integrity, confidentiality or use of any data Processed thereby, or (b) prevent the Merchant or any User from accessing or using the Service or Paystone Systems as intended by this Agreement.
"Intellectual Property Rights" means: (a) any and all proprietary rights provided under: (i) patent law; (ii) copyright law (including moral rights); (iii) trade-mark law; (iv) design patent or industrial design law; or (v) any other statutory provision or common law principle applicable to this Agreement, including trade secret law, which may provide a right in ideas, formulae, algorithms, concepts, inventions, processes or know-how generally, or the expression or use of such ideas, formulae, algorithms, concepts, inventions, processes or know-how; and (b) any and all applications, registrations, licenses, sublicenses, agreements or any other evidence of a right in any of the foregoing.
"Process" means to take any action or perform any operation or set of operations that the Services are capable of taking or performing on any data, information, or other content, including to collect, receive, input, upload, download, record, reproduce, store, organize, compile, combine, log, catalog, cross-reference, manage, maintain, copy, adapt, alter, translate, or make other derivative works or improvements, process, retrieve, output, consult, use, perform, display, disseminate, transmit, submit, post, transfer, disclose, or otherwise provide or make available, or block, erase, or destroy, and "Processing" and "Processed" have correlative meanings.
"Service(s)" means the Paystone Account and its associated features.
"Software" means Paystone's proprietary software applications (including the Paystone Account) and any third-party or other software, and all Updates, new versions, revisions, improvements, and modifications of the foregoing, that Paystone provides access to and use of as part of the Services.
"User" means an employee of the Merchant.
"Website" means the Paystone website located at the URL https://www.paystone.com.
"Paystone Materials" means the Paystone Systems, Software, Website and any and all other information, data, documents, materials, works, and other content that are provided or used by Paystone in connection with the Services or otherwise comprise or relate to the Services or Paystone Systems, including any third-party materials contained therein, but excluding the Merchant Data. For the avoidance of doubt, Paystone Materials include all modifications and derivative works of any of the foregoing and to anything developed or delivered by or on behalf of Paystone under this Agreement.
"Paystone Systems" means the information technology infrastructure used by or on behalf of Paystone in providing the Services, including all computers, software, hardware, databases, electronic systems (including database management systems), and networks, whether operated directly by Paystone or through the use of third-party services.
1. Services and Software
1.1 License. The Merchant acknowledges and agrees that the Services made available to the Merchant by Paystone are licensed and not sold to the Merchant. Unless otherwise stated in this Section 1.1, and at all times subject to the Merchant's compliance with the terms and conditions of the Agreement Paystone hereby grants the Merchant a limited, personal, revocable, non-exclusive, non-transferable, non-sublicensable license to: (a) access and use the Service during the Term solely for purposes of Merchant's internal business operations; and (b) install, access, and use the Software, in object code form only, in connection with Merchant's use of the Services. The Merchant may allow its Users to access and use the Service and install, access, and use the Software for the purposes set forth above, provided that the Merchant shall ensure its Users' compliance with the Agreement and the Merchant shall be responsible and liable for any User's non-compliance with the Agreement.
The Merchant acknowledges and agrees that Paystone may revoke the license set out in this Section 1.1 at any time, with or without reason. The license granted hereunder will also terminate, with immediate effect, if the Merchant (or a User of the Merchant) breaches any term or condition of this Agreement.
1.2 Updates. Paystone may, from time to time in its sole discretion, develop and provide Software updates, which may include upgrades, bug fixes, patches and other error corrections and/or new features (collectively, "Updates"). Updates may also modify or delete in their entirety certain features and functionality of the Service. The Merchant acknowledges and agrees that Paystone may provide such Updates from time to time, provided, however, that Paystone has no obligation to provide any Updates or to continue to provide or enable any particular features or functionality of the Service. If the Merchant downloads a Paystone-branded mobile application ("Application") on a mobile device, when such mobile device is connected to the Internet, either: (a) the Application will automatically download and install all available Updates; or (b) the Merchant may receive notice of or be prompted to download and install available Updates. The Merchant acknowledges and agrees that the Applications or portions thereof may not properly operate should the Merchant fail to download Updates.
1.3 Limitations and Restrictions. The Merchant acknowledges and agrees that the Merchant is responsible for its activities, and the activities of its Users while using the Services. The Merchant shall not, and shall not permit any User or other person or entity to, access or use the Service or Paystone Materials except as expressly permitted in the Agreement. Without limiting the foregoing, the Merchant shall not, except as expressly permitted in the Agreement: (a) copy, modify, or create derivative works or improvements of the Service or Paystone Materials; (b) rent, lease, lend, sell, sublicense, assign, distribute, publish, or transfer the Service or any Paystone Materials to any person or entity, including in connection with any time-sharing, service bureau, software as a service, cloud, or other technology or service; (c) reverse engineer, disassemble, decompile, decode, adapt, or otherwise attempt to derive or gain access to the source code of the Paystone Materials, in whole or in part; (d) bypass or breach any security device or protection used by the Service or Paystone Materials or access or use the Service or Paystone Materials other than through the use of then valid Access Credentials; (e) input, upload, transmit, or otherwise provide to or through the Service or Paystone Systems any Merchant Data or other information or materials that (i) contain, transmit, or activate any Harmful Code, or (ii) are unlawful, abusive, malicious, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another's privacy right or right of publicity, or racially or ethnically objectionable, or (iii) infringe upon or violate the Intellectual Property Rights of any third-party; (f) damage, destroy, disrupt, disable, impair, interfere with, or otherwise impede or harm in any manner the Service, Paystone Materials, or Paystone's provision of services to any third-party, in whole or in part; (g) remove, delete, alter, or obscure any Intellectual Property Rights notices from any Service or Paystone Materials; (h) access or use the Service or Paystone Materials in any manner or for any purpose that infringes, misappropriates, or otherwise violates any Intellectual Property Right or other right of any third-party, or that violates any applicable law; (i) access or use the Service or Paystone Materials for purposes of competitive analysis of the Service or Paystone Materials, the development, provision, or use of a competing service or product, or any other purpose that is to Paystone's detriment or commercial disadvantage; or (j) otherwise access or use the Service or Paystone Materials beyond the scope of the rights granted under Section 1.1 (License) above.
2. Certain Merchant Obligations.
2.1 Merchant Control and Responsibility. The Merchant has and shall retain sole control over the operation, maintenance, and management of, and all access to and use of, the Merchant Systems, and the Merchant has and shall retain sole responsibility for: (a) all Merchant Data, including its use, accuracy, quality, and reliability; (b) all information, instructions, and materials provided by or on behalf of the Merchant in connection with the Services; (c) the Merchant Systems; (d) the security and use of Merchant's Access Credentials; and (e) all access to and use of the Service and Paystone Materials directly or indirectly by or through the Merchant Systems or the Merchant's Access Credentials, with or without the Merchant's knowledge or consent, including all results obtained from, and all conclusions, decisions, and actions based on, such access or use. Paystone is not liable for any loss or damage arising from Merchant's failure to protect its Access Credentials.
2.2 Corrective Action and Notice. If the Merchant becomes aware of any actual or threatened activity prohibited by Section 1.3 (Limitations and Restrictions), the Merchant shall, and shall cause its Users to, immediately: (a) notify Paystone of any such actual or threatened activity; and (b) take all reasonable and lawful measures within their respective control that are necessary to stop the activity or threatened activity and to mitigate its effects.
3. Data
3.1 Privacy Policy.All Merchant Data and any other information Paystone collects when the Merchant accesses and/or uses the Service is subject to Paystone's Privacy Policy available at www.paystone.com/legal#privacy ("Privacy Policy"), which is hereby incorporated herein by reference. The Merchant consents to all actions taken by Paystone with respect to such information in compliance with the Privacy Policy.
4. Communications and Feedback.
4.1 Paystone does not guarantee the confidentiality of any communications made by the Merchant or a User to Paystone or any other information transmitted by the Merchant or a User to Paystone, including communications made by email or any information transmitted in the Merchant's use of the Services. Paystone may retain a copy of any such communications for the purpose of, and to the extent necessary for Paystone to comply with applicable legal, regulatory or internal backup requirements.
4.2 By submitting suggestions, documents, proposals, material, content, graphics, messages, communications, data and/or information to Paystone ("Feedback") to Paystone, the Merchant acknowledges that: (i) the Merchant's and/or a User's Feedback does not contain confidential or proprietary information; (ii) Paystone is not under any obligation of confidentiality, express or implied, with respect to the Feedback; (iii) the Merchant grants Paystone and its Affiliates a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, unlimited, sublicensable and non-exclusive license and right to receive, use, disclose, reproduce, adapt, merge or aggregate with other information or data, modify, translate, publish, make available, publicly display, sell, transfer, transmit and otherwise use such Feedback for any purpose, in any manner, in any media and format; (iv) the Merchant irrevocably waives any of its moral rights in and to such Feedback and assigns to Paystone all rights in and to the Feedback in perpetuity; (v) neither the Merchant or any Users are entitled to any compensation or reimbursement of any kind from Paystone under any circumstances; and (vi) the Merchant represents and warrants to Paystone, and can demonstrate to Paystone, upon request, that the Merchant has the rights to grant Paystone the rights set out in (iii) above.
5. Content.
5.1 Services and Paystone Materials. As between Merchant and Paystone, Paystone is and shall remain the sole and exclusive owner of all right, title, and interest in and to the Services and Paystone Materials, including all Intellectual Property Rights therein and thereto. Other than the limited license granted to Merchant pursuant to Section 1.1 (License) above, nothing in the Agreement grants Merchant any right, title, or interest in or to the Services or Paystone Materials, including any Intellectual Property Rights therein or relating thereto, whether expressly, by implication, estoppel, or otherwise, and all such rights are reserved to Paystone.
5.2 Service Analyses. Paystone may: (a) compile statistical and other information related to the performance, operation, and use of the Services; and (b) use data from the Paystone Systems in aggregated form for security and operations management, to create statistical analyses, and for research and development purposes (both (a) and (b) collectively referred to as, "Service Analyses"). Paystone may make Service Analyses publicly available and use the Service Analyses for its business purposes, however Service Analyses shall not incorporate Merchant Data in a form that could serve to identify the Merchant or any individual. Service Analyses do not constitute Merchant Data, and Paystone shall retain all right, title, and interest in and to Service Analyses, including all Intellectual Property Rights therein and thereto.
6. Other Websites and Ancillary Services.
6.1 Links to Other Websites. Portions of the Service may contain links to websites operated by third parties. Such links are provided for the Merchant's convenience only, and if the Merchant accesses any such linked websites, the Merchant does so at its own risk. Paystone is not responsible for the content of any such websites, or the products and services sold on them, nor is Paystone responsible or liable for any loss or damage that may arise from the Merchant's use of such websites. When the Merchant visits a third-party website, the Merchant should read the terms and conditions and privacy policy that govern that particular website. Links to third-party websites do not imply Paystone's endorsement of any content, advertising, products, services, or other materials on or available through such websites.
6.2 Ancillary Services. As part of the functionality of certain parts of the Services, the Merchant may have access to certain third-party online services ("Ancillary Services"). The Service is designed to allow the Merchant to access accounts that the Merchant may have on the Ancillary Services to allow the Service to access and aggregate information from such account(s). The Merchant acknowledges and agrees that: (a) some third parties may not allow the Services to access certain Ancillary Services; and (b) third parties may make changes to their websites or other Ancillary Services, with or without notice to Paystone, that may affect overall performance of the Services and prevent or delay aggregation of information from the Merchant's account(s) on such Ancillary Services. The Merchant acknowledges and agrees that Paystone has no control over any of the Ancillary Services and will have no liability whatsoever for the Ancillary Services or any actions or inactions on the part of such third parties resulting in the Merchant's inability to use the Service to access its accounts, obtain data, or otherwise access or use the Ancillary Services.
6.3 Collection of Ancillary Account Data. The Merchant acknowledges that in accessing the Ancillary Services through the Service, the Merchant's username(s), password(s), and any other security or access information for the Merchant's account(s) on such Ancillary Services, and data and other information in such account(s) (collectively, "Ancillary Account Data"), may be collected and stored through the Service. The Merchant authorizes Paystone, in conjunction with Paystone's provision of the Services, to: (a) access the Merchant's account(s) on Ancillary Services and collect and Process the Merchant's Ancillary Account Data; (b) access the applicable third-party websites and Ancillary Services using the Merchant's Ancillary Account Data; and (c) take such other actions as are reasonably necessary to perform the actions described in (a) and (b) above.
7. Changes and Suspension.
7.1 Changes to the Services. Paystone reserves the right to make changes to the Services and Paystone Materials, or any portion thereof, for any reason. Merchant agrees that Paystone will not be liable to Merchant or third-party for any such change.
7.2 Temporary Suspension of the Services. Paystone may temporarily suspend the Service, in whole or in part, where required by law (in the case of security violations or threats), for service maintenance or repair, or for any other reason deemed necessary by Paystone in the circumstances.
7.3 Suspension of Merchant's Access. Paystone may suspend the Merchant's and/or any of its Users' access to or use of all or any part of the Services or Paystone Materials, without incurring any resulting obligation or liability, if: (a) Paystone receives a judicial or other governmental demand or order, subpoena, or law enforcement request that expressly or by reasonable implication requires Paystone to do so; (b) Paystone believes, in its good faith and reasonable discretion, that Merchant or any of its Users have violated any part of these Terms of Service, including the provisions of Section 1.3 (Limitations and Restrictions); or (c) the Merchant fails to pay any amount when due under the Agreement. Any such suspension shall not excuse the Merchant from its obligation to make the payment(s) contemplated under the Agreement to Paystone.
8. Indemnification.
8.1 Indemnification of Paystone. The Merchant will indemnify, defend, and hold harmless Paystone, its Affiliates, and its and their respective officers, directors, employees, and agents from and against all losses, damages, judgments, assessments, fines, costs, and expenses (including court costs and reasonable attorneys' fees) arising out of or in connection with any third-party claim, action, suit, or proceeding arising out of or related to: (a) Merchant Data, including any Processing of Merchant Data by or on behalf of Paystone in accordance with this Agreement; (b) Paystone's compliance with any specifications or directions provided by or on behalf of Merchant; or (c) any breach or violation of this Agreement or applicable law by Merchant, any User, or any other person accessing and/or using any of the Services or Paystone Materials directly or indirectly by or through the Merchant Systems or Merchant's Access Credentials, with or without Merchant's knowledge or consent. Furthermore, the Merchant will defend, indemnify and hold harmless Paystone, its Affiliates and each of their respective directors, officers, employees, contractors, suppliers, licensors, representatives and agents from all liabilities, claims and expenses (including reasonable legal fees) that arise from, are based upon or in connection with, or relate to the Merchant's use of the Services, or anyone using the Merchant's (or a User's) login credentials to the Services, or any violation or alleged violation by the Merchant or a User using the Merchant's (or a User's) login credentials of these Terms of Service.
9. Disclaimers.
9.1 Disclaimer of Warranties. THE MERCHANT EXPRESSLY ACKNOWLEDGES AND AGREES THAT USE OF THE SERVICES, EQUIPMENT, AND PAYSTONE MATERIALS IS AT THE MERCHANT'S SOLE RISK. ALL SERVICES, EQUIPMENT, AND PAYSTONE MATERIALS ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, AND PAYSTONE HEREBY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT, AND ALL WARRANTIES ARISING FROM COURSE OF DEALING, USAGE, OR TRADE PRACTICE, TO THE EXTENT PERMITTED BY APPLICABLE LAW.
WITHOUT LIMITING THE FOREGOING, PAYSTONE DOES NOT MAKE ANY WARRANTY OF ANY KIND THAT THE SERVICES, EQUIPMENT, OR PAYSTONE MATERIALS, OR ANY RESULTS OF THE USE THEREOF, SHALL MEET THE MERCHANT'S REQUIREMENTS OR THE REQUIREMENTS OF ANY OTHER PERSON, OPERATE WITHOUT INTERRUPTION, ACHIEVE ANY INTENDED RESULT, OR BE SECURE, ACCURATE, FREE OF HARMFUL CODE, OR ERROR FREE.
IN NO EVENT WILL PAYSTONE BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES THAT RESULT OR ARISE FROM OR ARE IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, ANY OF THE SERVICES, EQUIPMENT AND PAYSTONE MATERIALS OR ANY THIRD-PARTY WEBSITES, EVEN IF PAYSTONE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE MERCHANT HEREBY EXPRESSLY HOLDS PAYSTONE HARMLESS FROM ANY AND ALL CLAIMS, LOSSES, LIABILITY, DAMAGES, INJURIES AND EXPENSES (INCLUDING ANY PERSONAL INJURY CLAIMS) ARISING OUT OF OR RELATING TO THE MERCHANT'S (OR A USER'S) USE OF ANY OF THE SERVICES, EQUIPMENT OR PAYSTONE MATERIALS, THIRD-PARTY WEBSITES AND ANY ALLEGED OR ACTUAL VIOLATION BY THE MERCHANT (OR A USER) OF THESE TERMS OF SERVICE.
EXCEPT AS EXPRESSLY PROVIDED IN THESE TERMS OF SERVICE AND, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN THE MERCHANT'S JURISDICTION, PAYSTONE WILL HAVE NO OTHER OBLIGATION, DUTY, OR LIABILITY WHATSOEVER IN CONTRACT, TORT, OR OTHERWISE TO THE MERCHANT (OR A USER), INCLUDING ANY LIABILITY FOR NEGLIGENCE OR STRICT LIABILITY. THE LIMITATIONS, EXCLUSIONS, AND DISCLAIMERS IN THESE TERMS OF SERVICE WILL APPLY: (i) IRRESPECTIVE OF THE NATURE OF THE CAUSE OF ACTION, DEMAND, OR ACTION BY THE MERCHANT (OR A USER), INCLUDING BREACH OF CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR ANY OTHER LEGAL THEORY AND WILL SURVIVE A FUNDAMENTAL BREACH, BREACH OF A FUNDAMENTAL TERM OR BREACHES OR THE FAILURE OF THE ESSENTIAL PURPOSE OF THESE TERMS OF SERVICE OR OF ANY REMEDY CONTAINED HEREIN; AND (ii) TO PAYSTONE AND ITS AFFILIATES, THEIR SUCCESSORS, ASSIGNS, AGENTS, SUPPLIERS, AND THEIR RESPECTIVE DIRECTORS, EMPLOYEES AND INDEPENDENT CONTRACTORS.
THE MERCHANT ACKNOWLEDGES AND AGREES THAT THE DISCLAIMERS, EXCLUSIONS AND LIMITATIONS SET FORTH IN THESE TERMS OF SERVICE CONSTITUTE AN ESSENTIAL ELEMENT OF THESE TERMS OF SERVICE AND THAT IN THE ABSENCE OF SUCH DISCLAIMERS, EXCLUSIONS AND LIMITATIONS, THE FEES AND OTHER TERMS IN THESE TERMS OF SERVICE WOULD BE SUBSTANTIALLY DIFFERENT. IN ADDITION TO THE LIMITATIONS AND EXCLUSIONS SET OUT ABOVE, IN NO EVENT WILL ANY DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS OR ASSIGNS OF PAYSTONE OR ANY DISTRIBUTORS, SUPPLIERS, INDEPENDENT CONTRACTORS, CUSTOMERS, PARTNERS OR ORGANIZATIONS THAT WORK WITH PAYSTONE IN CONNECTION WITH THE SERVICES OR THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS OR ASSIGNS, OR ANY AFFILIATES OF PAYSTONE HAVE ANY LIABILITY ARISING FROM OR RELATED TO THESE TERMS OF SERVICE, THE SERVICES, EQUIPMENT OR PAYSTONE MATERIALS.
9.2 No Professional Advice.The information provided on or through any of the Service is for informational purposes only and should not be construed as legal, financial, accounting, or other professional advice. The Merchant should seek independent professional advice from a person who is licensed and/or knowledgeable in the applicable area before acting upon any information provided on or through any Service.
10. Limitation of Liability.
10.1 Maximum Liability. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, IN NO EVENT SHALL THE COLLECTIVE AGGREGATE LIABILITY OF PAYSTONE, ITS AFFILIATES, AND ITS AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR SERVICE PROVIDERS UNDER OR RELATED IN ANY WAY TO THE AGREEMENT OR ITS SUBJECT MATTER, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EXCEED THE TOTAL AMOUNT PAID BY MERCHANT TO PAYSTONE UNDER THE AGREEMENT DURING THE ONE-MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
11. General.
11.1 Assignment. Paystone may assign this Agreement, in whole or in part, without notice or consent. Paystone may perform all obligations hereunder directly, or may have some or all of its obligations performed by contractors, subcontractors or other third-parties. The Merchant may not assign this Agreement, in whole or in part, without the prior written consent of Paystone, and any such assignment by the Merchant without Paystone's prior written consent will be of no effect.
11.2 Force Majeure. Notwithstanding anything contained in this Agreement, Paystone will not be in default or breach of these Terms of Service for failure to fulfill our obligations when due to or contributed by causes beyond our reasonable control, including: an act of God such including a fire, flood, earthquake, epidemic, volcanic eruption, adverse weather conditions, storm, hurricane or other natural disaster, a strike, lock-out, labour dispute; war, invasion, act of foreign enemy hostilities (whether war has been declared or not), civil war rebellion revolution insurrection or military or usurped power, terrorism, act of sabotage, civil disturbance, blockade, riot, civil commotion, malicious damage, interruption or failure of electricity, power supply, interruption or failure of the internet or other telecommunication facility, network or means of telecommunication, computer virus, or bug, third-party computer infiltration, attack by a hacker, governmental restriction, or any other act or circumstance that materially increases or affects the risk or danger to the health or safety of members of the public.
11.3 Geographic Restrictions. Paystone does not represent that the Service or any Paystone Materials are appropriate or available for use outside of Canada. Access to and use of the Service may not be legal by certain persons or in certain countries. If the Merchant accesses the Service from outside Canada, the Merchant does so on its own initiative and is responsible for compliance with all applicable laws.
11.4 Notices. All notices to the Merchant will be provided to the Merchant at the mailing address or email address (at Paystone's discretion) set forth in the Application and will be deemed to have been provided on the date in which the notice was sent. All notices to Paystone required or permitted under the Agreement will be provided via registered mail to:
Paystone
3200 Wonderland Road South
London, Ontario
N6L 1A6
Attention: Corporate Counsel
and will be deemed to have been given on the date of Paystone's receipt. Each party agrees to promptly notify the other party in writing if any of its contact information changes.
11.5 No Waiver; Severability. The failure of Paystone to exercise any rights under this Agreement shall not be deemed a waiver of such right or any other rights. If any provision of this Agreement is held to be invalid, illegal, or unenforceable, that provision will be severed to the extent of its invalidity, illegality, or unenforceability, and all other provisions will continue in full force and effect to the extent permitted by law.
11.6 Governing Law; Jurisdiction; Class Action Waiver. This Agreement is governed by the laws of the Province of Ontario and the laws of Canada applicable therein, excluding any body of law governing conflicts of law. Paystone reserves the right to institute legal or equitable proceedings, including proceedings seeking injunctive relief, in a court of competent jurisdiction, for claims regarding: (i) amounts owed by the Merchant to Paystone in connection with the Merchant's use of the Services, the Paystone Materials or any portion thereof; or (ii) the Merchant's actual or threatened violation of this Agreement or any part thereof. The Merchant irrevocably waives any objection on the grounds of venue, forum non-conveniens or any similar grounds and irrevocably consents to service of process by mail or in any other manner permitted by applicable law and irrevocably consent and attorn to the jurisdiction of the courts located in the Province of Ontario, for any claims arising from or related to this Agreement, and/or any of the Services and/or the Paystone Materials. The Merchant agrees that, in the event that there is a dispute under the Agreement and such dispute is to be resolved in a court of law, such dispute will not be resolved by jury trial, and the Merchant hereby: (i) waives all rights to a trial by jury in any matter related to or arising from the Agreement; and (ii) agrees that such dispute will be conducted only on an individual basis and not in a class, representative, consolidated or mass action. If any part of this Section 11.3 is found to be unenforceable, the remainder of this Section 11.3 will still be given full force and effect.
11.7 Changes. Paystone reserves the right at any time, and from time to time, to change these Terms of Service and to notify you of such change by posting the updated version of these Terms of Service on the Website. The Merchant acknowledges and agrees that it is responsible for regularly reviewing these Terms of Service, including by checking the date of the "Last Update" at the beginning of these Terms of Service. Continued use of any Services after any such changes will constitute the Merchant's consent to be bound by such changes, with continued provision of the use of the Services in whole or in part, constituting consideration from Paystone to the Merchant for so being bound. The Merchant's sole right with respect to any dissatisfaction with these Terms of Service, any policy or practice of Paystone in operating, offering or providing the Services, is to stop using the Services.
11.8 Survival. The following sections of these Terms of Service will survive any termination of these Terms of Service, termination of this Agreement, or revocation of the License to the Merchant under Section 1.1: Definitions, Section 4 (Communications & Feedback), Section 5 (Content), Section 6 (Other Websites and Ancillary Services), Section 8 (Indemnification) Section 9 (Disclaimers), Section 10 (Limitation of Liability) and this Section 11 (General).
11.9 Language. It is the express wish of the parties that these Terms of Service and all related documents be drawn up in English. C'est la volonté expresse des parties que la présente convention ainsi que les documents qui s'y rattachent soient rédigés en anglais.
Donation Kiosk Terms and Conditions
These are the terms and conditions ("Terms and Conditions") of the Paystone Fundraising/Pay Application (the "Application") which is entered into by Paystone Inc., including any subsidiaries or affiliates such as Givepoint, its agent(s), partner(s), or other authorized representative(s) (collectively or individually "Paystone") and the merchant(s) (the "Merchant") whose information appears on the Application. The Application, together with: (i) these Terms and Conditions; (ii) a summary of the complaints handling process, (iii) the Payment Acquirer terms of service or terms and conditions, as applicable; (iv) Paystone Account Terms of Service; (v) any other Payment Acquirer forms, agreements, guarantees, or other similar documents, as applicable; and (vi) all appendices, schedules, exhibits and addenda to the Application, whether such schedules, exhibits and/or addenda became effective on the same date that the aforementioned applications were executed by the Merchant or at a later date), collectively form the agreement (the "Agreement") between Paystone and the Merchant.
The Merchant intends on providing its customers with the option of purchasing its goods and/or services and has selected Paystone to provide credit and debit payment processing and other services as mutually agreed to by the parties from time to time (collectively, the "Services").
By accepting this Agreement, the Merchant agrees to be bound by all applicable provisions, including any amendments, restatements, supplements, or any other modification of this Agreement, and will ensure compliance of this Agreement by any and all persons associated with the Merchant, including but not limited to, partners, employees, contractors, agents, and/ or representatives. If you have any questions or concerns about these Terms and Conditions, please contact Paystone by email at compliance@paystone.com.
1. Definitions
"Affiliate(s)" of any Person means, at the time such determination is made, any other Person, Controlling, Controlled by or under common Control with such first Person, in each case, whether directly or indirectly.
"Equipment" means the hardware and/or software used to process payment transactions, including but not limited to devices requiring the input of a personal identification number, devices using near-field communication (NFC) to communication with the payment card, any kiosk hardware, virtual payment processing software, or any other similar device.
"Payment Acquirer" means a bank or financial institution that processes credit or debit card payments for the Merchant. "Website" means the website located at the URL www.paystone.com and all related webpages.
2. Services Conditional
The provision of the Services is conditional on the acceptance of the Merchant by Paystone and/or a Payment Acquirer associated with Paystone.
3. Term
This Agreement will be effective upon the date of acceptance and will continue for a term of one (1) year unless otherwise terminated in accordance with this Agreement (the "Initial Term"). Upon the expiry of the Initial Term, this Agreement will automatically renew on the terms and conditions contained in this Agreement for additional periods of one (1) month each (each, a "Renewal Term") unless a party provides written notice of non-renewal to the other party no fewer than 30 days prior to the expiry of the Initial Term or then-current Renewal Term, as applicable. For certainty, in this Agreement, all references to the "Term" mean, collectively, the Initial Term and the Renewal Term (if any).
4. Fees and Surcharges
(a) (a) Each transaction, including approved and declined transactions, key exchanges, totals, and settlements, will be subject to the transaction fees set out in the Application or as otherwise agreed upon by Paystone and the Merchant (collectively, the "Transaction Fees").
(b) The Merchant acknowledges that a portion of the surcharges set out in the Fundraising Application are the property of Paystone and shall be held in trust by the Merchant for Paystone until such time that Paystone recovers said surcharges.
(c) The Merchant acknowledges that wireless fees set out in the Fundraising Application shall apply to all wireless Equipment.
(d) If applicable, the application fee is a one-time, non-refundable amount set out in the Fundraising Application ("Application Fee"). The Application Fee shall be paid by the Merchant upon the submission of each Fundraising Application, regardless of application approval or denial.
(e) The Merchant acknowledges that Paystone reserves the right to charge administrative fees for and relating to the Services. Said administrative fees shall be forty-five dollars ($45.00) for any account maintenance, chargeback, or insufficient funds notices, and sixty-five cents ($0.65) for each touchtone or voice authorization.
(f) Notwithstanding anything contained herein, the Merchant hereby irrevocably authorizes and directs Paystone or any financial institution acting on behalf of Paystone, to deduct any and all amounts, including but not limited to all surcharges, Transaction Fees, or any wireless, Equipment swap, restocking, administrative, cancellation, and reconnection fees, owed by the Merchant in accordance with this Agreement from the funds collected from processed transactions or directly from the Merchant's bank account in accordance with the Preauthorized Debit Agreement attached hereto. This authorization in no way limits Paystone to any method of collection for the recovery of monies owed. As agreed upon by Paystone and the Merchant, Paystone may bill the Merchant for any amount owing as a result of this Agreement.
(g) If attempts by Paystone, or any financial institution acting on behalf of Paystone, to obtain monies from the Merchant's bank account are refused or returned due to insufficient funds being available or otherwise, Paystone reserves the right to charge the Merchant an administrative fee of forty-five dollars ($45.00) in addition to any and all outstanding amounts owed.
(h) The Merchant acknowledges that any withdrawal from the Merchant's bank account by Paystone in accordance with this Agreement, is a pre-authorized debit for business purposes as defined under the Canadian Payment Association Rule H1. Therefore, the Merchant waives the right to receive advanced notice from Paystone of any and all such pre-authorized debits. The Merchant hereby agrees to cooperate with Paystone in establishing and maintaining this preauthorized debit payment mechanism.
5. Equipment
(a) The Merchant hereby agrees to rent the Equipment for the price specified on the Fundraising Application.
(b) The refusal or inability whatsoever to accept delivery of Equipment by the Merchant or the failure to disclose any pertinent information that results in Paystone reclaiming the Equipment will result in the Merchant being subject to a five hundred dollar ($500.00) restocking fee per Equipment reclaimed by Paystone. The Merchant hereby authorizes Paystone to deduct any restocking fee owed directly from the Merchant's bank account. This authorization by no means limits Paystone to any method of collection for restocking fees owed.
(c) The Merchant acknowledges that the Equipment may only be removed from the Merchant's premises with prior written approval from Paystone. Removal of the Equipment shall be at the sole cost of the Merchant if removal occurs at any time after the first ninety (90) days in the Term but before the first anniversary date in the Term.
(d) The Merchant acknowledges that a fee of up to seven hundred and ninety-eight dollars ($798.00) will be charged for any Equipment swapped for defect during the Term.
(e) The Merchant acknowledges and agrees that the Equipment may become damaged or cause property damage, personal injury or death during any period of time that the Equipment is in the Merchant's possession or under its control, including, if applicable, as a result of the Equipment not being affixed to a wall. The Merchant hereby agrees to indemnify Paystone pursuant to Section 10(c) of this Agreement for any such claims of property damage, personal injury or death.
6. Data
(a) The Merchant authorizes Paystone to share any and all Merchant data with any third-party for the purpose of enabling the provision of ancillary Services to the Merchant.
(b) The Merchant further authorizes Paystone to share any and all data obtained through the provision of the Services to the Merchant for the purposes of: (i) developing and providing value-added services to the Merchant and other Paystone and/or Payment Acquirer merchants; (ii) compensating referral, association, and/or value-added partners ("Partners"), where applicable; (iii) providing Merchant service and performance updates to Partners, where applicable; and (iv) for analysis, marketing and communications purposes.
7. Merchant Responsibilities
(a) provide Paystone with the Materials (as defined in Section 9, herein) within 1 week of the Application being approved;
i. process transactions for only bona fide sales of goods and/or services, or donations in the case of non-profits and registered charities;
ii. adhere and comply with all laws or requirements of governmental and/or governing bodies;
iii. be bound and abide by the Interac Client Terms and Conditions;
iv. notify Paystone in writing of any account adjustments relating to any debit and/or credit transactions within twenty (20) days of being processed;
v. maintain and provide Paystone access to a bank account at all times for the provision of debits and deposits in accordance with this Agreement;
vi. take appropriate measures to prevent unauthorized use of the Equipment;
vii. notify Paystone immediately upon discovery of any loss of, damage to, or unauthorized use of the Equipment;
viii. maintain the Equipment in a state of good working order;
ix. promptly report any errors, malfunctions, or any other problems with the equipment;
x. permit Paystone free and unrestricted access to the Merchant's premises during normal business hours as required for site preparation, installation, investigation, and maintenance activities;
xi. authorize Paystone to identify the Merchant as a user of the Equipment and Services in marketing material relating directly to the Services and/or Equipment;
xii. maintain appropriate reporting and operational processes;
xiii. retain all transaction receipts for no less than one (1) year from the date of settlement;
xiv. provide Paystone with accurate, anonymized or complete employee work shift logs within twenty-four (24) hours of receiving the request;
xv. provide Paystone access to examine and verify at any reasonable time any and all records pertaining to transactions processed through the Equipment;
xvi. aid in the remote diagnostics and servicing of the Equipment; and
xvii. any other task required by Paystone in order for the adequate provision of Services to the Merchant.
(b) The Merchant shall also provide any receipts retained in accordance with 7(a)(xiii) to Paystone upon request. Failing to provide said receipts may result in the reversal of payments processed and the amount reversed being charged directly to the Merchant.
8. Feedback; Marketing and Communications
Paystone does not guarantee the confidentiality of any communications made by you to Paystone or any other information transmitted by you to Paystone, including communications made by email or any information transmitted in your use of the Services. We may retain a copy of any such communications for the purpose of, and to the extent necessary for us to comply with applicable legal, regulatory or internal backup requirements.
By submitting suggestions, documents, proposals, material, content, graphics, messages, communications, data and/or information to Paystone ("Feedback") to Paystone, you acknowledge that: (i) your Feedback does not contain confidential or proprietary information; (ii) Paystone is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you grant Paystone and its Affiliates a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, unlimited, sublicensable and non-exclusive license and right to receive, use, disclose, reproduce, adapt, merge or aggregate with other information or data, modify, translate, publish, make available, publicly display, sell, transfer, transmit and otherwise use such Feedback for any purpose, in any manner, in any media and format; (iv) you irrevocably waive your moral rights in and to such Feedback and assign to Paystone all rights in and to your Feedback in perpetuity; (v) you are not entitled to any compensation or reimbursement of any kind from Paystone under any circumstances; and (vi) you represent and warrant to Paystone, and can demonstrate to Paystone, upon request, that you have the rights to grant Paystone the rights set out in (iii) above.
You specifically and expressly consent to Paystone providing you with various communications, newsletters, correspondence, promotions and other documentation by email, text message or other forms of electronic communication and you hereby confirm that all such communication is accepted and in compliance with An Act to Promote the Efficiency and Adaptability of the Canadian Economy by Regulating Certain Activities that Discourage Reliance on Electronic Means of Carrying Out Commercial Activities and to Amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act S.C. 2010, c.23 ("CASL") as amended or replaced from time to time.
9. Intellectual Property
During the Term, the Merchant hereby grants to Paystone a limited, non-exclusive, non-assignable, non-transferable right and license, without the right to sublicense, to use the Merchant's name and all verbal and written references to that name and any logo of the Merchant (collectively, the "Materials").
The Merchant represents and warrants that it has the right and authority to enter into this Agreement and to grant all of the rights contained herein, and that Paystone's use of the Materials will not violate or infringe upon the rights of any third parties.
Paystone acknowledges that the Materials are and shall remain the sole and exclusive property of the Merchant, and the Licensee agrees that is has no right, title or interest in or to the Materials. The Merchant acknowledges that nothing in this Agreement requires Paystone to use the Materials for any purpose or manner whatsoever.
10. Disclaimers; Limitation of Liability
(a) The Services are provided by Paystone on an "as is" and "as available" basis and without warranties of any kind, express or implied. Paystone disclaims all warranties, express or implied, including implied warranties and conditions of merchantability, merchantable quality, fitness for a particular purpose and non-infringement. Paystone does not warrant that the installation of the Equipment or the use of any of the Equipment or Paystone's Services will be uninterrupted, error-free or free of viruses or other harmful components. Paystone may correct, modify, amend, enhance, improve and make any other changes to any Equipment or Services at any time, or discontinue providing any Equipment or Services at any time with or without notice to you.
(b) In no event will Paystone be liable for any indirect, incidental, special or consequential damages that result or arise from or are related to or in connection with the use of, or the inability to use any Equipment or Service, even if Paystone has been advised of the possibility of such damages. Paystone shall not be held liable for any damages, lost profits, lost revenues, lost opportunities, loss of goodwill, loss of brand or Merchant value, costs and/or expenses in any way relating to or arising out of this Agreement. This also includes losses suffered as a result of communication failures or disruptions, or the availability of technical support and you expressly hold Paystone harmless from and against any and all claims, losses, liability, damages, injuries and expenses (including personal injury claims) arising out of or relating to your use of any Equipment or the Services, and any alleged or actual violation by you of this Agreement.
(c) The Merchant hereby expressly holds Paystone and its officers, directors, employees, staff, insurers, Affiliates, subcontractors and representatives, and their respective officers, directors, employees, insurers, heirs successors and assigns, as applicable (the "Releasees") harmless of and from all manner of action, obligation, causes of action, suits, debts, accounts, bonds, covenants, contracts, claims and/or demands whatsoever (collectively, "Claims") that may at any time be asserted against a Releasee arising out of or relating to: (i) Paystone's use of the Materials, including, without limitation, any Claims that Paystone's use of the Materials infringe any intellectual property rights; (ii) the Merchant's use of the Services and/or the Equipment (iii) damage to the Equipment or any property damage, personal injury or death caused by an act or omission of the Merchant relating to the Equipment, however caused, including but not limited to securing the Equipment from tampering or falling, during any period of time which the Equipment is in the Merchant's possession or under its control; and (iv) any alleged violation by the Merchant of these Terms and Conditions, and the Merchant agrees to indemnify the Releasees in respect of any costs or expenses (including reasonable legal fees) that the Merchant may incur in respect of any such Claims. Furthermore, the Merchant shall be liable for and shall indemnify the Releasees in respect of all loss, liability, claims, demands, damages, costs, charges, expenses and proceedings in respect of personal or bodily injury to or death of any person whatsoever or loss of or damage to any third-party's property arising out of any act or omission of the Merchant related to the Equipment during any period of time during which the Equipment is in the Merchant's possession or under its control.
(d) Paystone shall not be held liable for any delay or default in the performance of our obligations in this Agreement as a result of any failure of electrical, communication, banking, or Payment Acquirer systems, acts of God, flood, fire, severe weather, strike, lockout, acts of war, governmental acts or restrictions, or emergency situations.
(e) Except as expressly provided in these Terms and Conditions, and to the maximum extent permitted by applicable law in the Merchant's jurisdiction, Paystone will have no other obligation, duty or liability whatsoever in contract, tort or otherwise to you, including any liability for negligence or strict liability. The limitations, exclusions and disclaimers in these Terms and Conditions will apply: (i) irrespective of the nature of the cause of action, demand or action by you, including breach of contract, tort, negligence, strict liability or any other legal theory and will survive a fundamental breach, breach of a fundamental term or breaches or the failure of the essential purpose of these Terms and Conditions or of any remedy contained herein; and (ii) to Paystone and its Affiliates, their successors, permitted assigns, agents, suppliers and each of their respective directors, officers, employees and contractors.
(f) In no event will Paystone's aggregate liability based upon, arising from, in connection with or related to these Terms and Conditions, the Services or the Equipment exceed the Transaction Fees, if any, paid by the Merchant that gave rise to the claim, in the month in which the cause of action underlying such claim arose. This limitation applies for any and all forms of legal action brought against Paystone and constitutes the Merchant's exclusive remedy.
(g) The Merchant acknowledges and agrees that the disclaimers, exclusions and limitations set forth herein constitute an essential element of these Terms and Conditions and that in the absence of such disclaimers, exclusions and limitations, the Transaction Fees and other terms in these Terms and Conditions would be substantially different. In addition to the limitations and exclusions set out above, in no event will any directors, officers, employees, agents, successors or assigns of Paystone, or any distributors, suppliers, contractors, customers, vendors, partners or organizations that work with Paystone in connection with the Services and/or the Equipment or their respective directors, officers, employees, agents, successors or assigns, or any Affiliates of Paystone have any liability arising from or related to these Terms and Conditions, the Services or the Equipment.
11. Indemnification
The Merchant shall indemnify and hold Paystone harmless from and against any and all claims, suits, damages, losses, costs, expenses and fees incurred directly or indirectly by Paystone as a result of the Merchant failing to utilize the Equipment or Services in accordance with this Agreement, and for any liability to third parties for any injuries or damages not resulting solely from the negligence or wilful misconduct of Paystone, which results from the provision of Equipment or Services from Paystone.
12. Assignment
Neither party may assign or transfer all or any part of this Agreement or its rights or obligations under this Agreement to any other person without the prior written consent of the other party, and any purported assignment without such consent shall be null and void. Notwithstanding the foregoing, Paystone may, without the Merchant's prior written consent, assign any of Paystone's rights and/or obligations under this Agreement to any of its Affiliates, or the surviving corporation with or into which Paystone merges or consolidates, or to an entity to which Paystone transfers all, or substantially all, of its voting securities or assets.
13. Termination
(a) Paystone may terminate this Agreement or cease the provision of Services for any unit of Equipment at any time without notice if, (i) the Merchant fails to comply with any material terms of this Agreement; or (ii) Paystone believes that the Merchant represents an unacceptable risk to the integrity of Paystone and/or the Services.
(b) Subject to 13(c), the Merchant may terminate this Agreement at any time with thirty (30) days advance written notice to Paystone, however shall be subject to an early termination fee (the "ETF") of two hundred and ninety-five dollars ($295) per unit of Equipment and any reasonable return shipping cost(s) incurred as a result of this agreement being terminated.
(c) The Merchant will not be subject to an ETF if termination occurs within ninety (90) days following notification from Paystone of, (i) a fee increase, (ii) an additional fee related to Interac Direct Payment transactions, and/or (iii) the reduction in applicable Interchange Rates.
(d) This Agreement will automatically terminate and the Merchant will be subject to an ETF of two hundred and ninety-five dollars ($295) per unit of Equipment, if the Merchant fails to process any payment transaction using the Services and/or Equipment for ninety (90) consecutive days. Thereafter, the Merchant will be subject to a reconnection fee of two hundred and ninety-five dollars ($295) per unit of Equipment, should the Merchant wish to renew this Agreement.
(e) Termination of this Agreement will not affect any other existing agreement Paystone or any other party may have with the Merchant.
14. Enurement
This Agreement is binding upon the parties hereto and their respective heirs, executors, administrators, legal and/or personal representatives, successors, and assigns.
15. Amendments
Paystone reserves the right to, from time to time, in Paystone’s sole discretion, amend these pay terms and conditions, with the exception of any fee changes or the introduction of a new fee or cost structure, or the applicable interchange fees, for which Paystone shall provide a 90-day written notice prior to any change to such fees taking effect. Any amendments shall apply to existing and new Services you receive from Paystone. It is your responsibility to review these online terms and conditions and your continued use of Paystone Services constitutes your agreement to the then-current amended and updated Terms and Conditions.
16. Notices
All notices to the Merchant will be provided to the Merchant at the mailing address or email address (at Paystone's discretion) set forth in the Application and will be deemed to have been provided on the date in which the notice was sent. All notices to Paystone required or permitted under the Agreement will be provided via registered mail to:
Paystone
3200 Wonderland Road South London,
Ontario
N6L 1A6
Attention: Corporate Counsel
and will be deemed to have been given on the date of Paystone's receipt. Each party agrees to promptly notify the other party in writing if any of its contact information changes.
17. Entire Agreement
This Agreement constitutes the entire agreement between the Parties with respect to the subject matter of this Agreement and supersedes any prior negotiations or agreements. The headings used in this agreement are for convenience only and are not to be construed as defining, limiting or describing the scope or intent of this Agreement.
18. No Waiver; Severability
No modification, amendment, or waiver of any provision of this Agreement will be effective unless in writing and signed by the Parties. For avoidance of doubt, emails with a typed name or signature block do not constitute signed writings.
(a) The failure of either party to exercise any rights under this Agreement shall not be deemed a waiver of such right or any other rights.
(b) If any provision of this agreement is held to be invalid, illegal, or unenforceable, that provision will be severed to the extent of its invalidity, illegality, or unenforceability, and all other provisions will continue in full force and effect to the extent permitted by law.
19. Governing Law; Jurisdiction; Class Action Waiver
This Agreement is governed by the laws of the Province of Ontario and the laws of Canada applicable therein, excluding any body of law governing conflicts of law. Paystone reserves the right to institute legal or equitable proceedings, including proceedings seeking injunctive relief, in a court of competent jurisdiction, for claims regarding: (i) amounts owed by the Merchant to Paystone in connection with the Merchant's use of the Services or Equipment or any portion thereof; or (ii) the Merchant's actual or threatened violation of these Conditions of Use or any part thereof. The Merchant irrevocably waives any objection on the grounds of venue, forum non-conveniens or any similar grounds and irrevocably consents to service of process by mail or in any other manner permitted by applicable law and irrevocably consent and attorn to the jurisdiction of the courts located in the Province of Ontario, for any claims arising from or related to these Terms of and Conditions or any of the Services or the Equipment. The Merchant agrees that, in the event that there is a dispute under these Terms and Conditions and such dispute is to be resolved in a court of law, such dispute will not be resolved by jury trial, and the Merchant hereby: (i) waives all rights to a trial by jury in any matter related to or arising from these Terms and Conditions; and (ii) agrees that such dispute will be conducted only on an individual basis and not in a class, representative, consolidated or mass action. If any part of this Section 18 is found to be unenforceable, the remainder of this Section 18 will still be given full force and effect.
20. Changes
Paystone reserves the right at any time, and from time to time, to change these Terms and Conditions and to notify you of such change by posting the updated version of these Terms and Conditions on the Website. The Merchant acknowledges and agrees that it is responsible for regularly reviewing these Terms and Conditions, including by checking the date of the "Last Update" at the end of these Terms and Conditions. Continued use of any Services or Equipment after any such changes will constitute the Merchant's consent to be bound by such changes, with continued provision of the use of the Services or Equipment, in whole or in part, constituting consideration from Paystone to the Merchant for so being bound. The Merchant's sole right with respect to any dissatisfaction with these Terms and Conditions, any policy or practice of Paystone in operating, offering or providing the Services or the Equipment, is to stop using the Services and the Equipment.
21. Survival
The following provisions in these Terms and Conditions will survive any termination of these Terms and Conditions or the expiration or termination of the Agreement: Section 4(Fees and Surcharges), Section 8 (Feedback; Marketing and Communications), Section 9 (Intellectual Property) Section 10 (Disclaimers; Limitation of Liability), Section 11 (Indemnification), Section 16 (Notices), Section 17 (Entire Agreement) Section 18 (No Waiver; Severability), Section 19 (Governing Law; Jurisdiction, Class Action Waiver), this Section 21, and Section 22 (Language).
22. Language
It is the express wish of the parties that these Terms and Conditions and all related documents be drawn up in English. C'est la volonté expresse des parties que la présente convention ainsi que les documents qui s'y rattachent soient rédigés en anglais.
Last Updated: January 30, 2019
Fundraising Platform Terms and Conditions
These are the terms and conditions ("Terms and Conditions") of the Paystone Fundraising/Pay Application (the "Application") which is entered into by Paystone Inc., including any subsidiaries or affiliates such as Givepoint, its agent(s), partner(s), or other authorized representative(s) (collectively or individually "Paystone") and the merchant(s) (the "Merchant") whose information appears on the Application. The Application, together with: (i) these Terms and Conditions; (ii) a summary of the complaints handling process, (iii) the Payment Acquirer terms of service or terms and conditions, as applicable; (iv) Paystone Account Terms of Service; (v) any other Payment Acquirer forms, agreements, guarantees, or other similar documents, as applicable; and (vi) all appendices, schedules, exhibits and addenda to the Application, whether such schedules, exhibits and/or addenda became effective on the same date that the aforementioned applications were executed by the Merchant or at a later date), collectively form the agreement (the "Agreement") between Paystone and the Merchant.
The Merchant intends to select Paystone Fundraising Platform products and services to provide its customers services, which may include the option of purchasing the Merchant's goods and/or services using credit and/or debit cards, making donations to the Merchant using credit and/or debit cards, using Paystone Foundation to collect donations on behalf of the Merchant, using Paystone products and services to facilitate collection of donations for third-party entities, using Paystone to administer donors and donations, and other services as mutually agreed to by the parties from time to time (collectively, the "Services"). By accepting this Agreement, the Merchant agrees to be bound by all applicable provisions, including any amendments, restatements, supplements, or any other modification of this Agreement, and will ensure compliance of this Agreement by any and all persons associated with the Merchant, including but not limited to, partners, employees, contractors, agents, and/ or representatives. If you have any questions or concerns about these Terms and Conditions, please contact Paystone by email at compliance@paystone.com.
1. Definitions
"Affiliate(s)" of any Person means, at the time such determination is made, any other Person, Controlling, Controlled by or under common Control with such first Person, in each case, whether directly or indirectly.
"Equipment" means the hardware and/or software used to process payment transactions, including but not limited to devices requiring the input of a personal identification number, devices using near-field communication (NFC) to communication with the payment card, any kiosk hardware, virtual payment processing software, or any other similar device.
"Payment Acquirer" means a bank or financial institution that processes credit or debit card payments for the Merchant. "Website" means the website located at the URL www.paystone.com and all related webpages.
2. Services Conditional
The provision of the Services is conditional on the acceptance of the Merchant by Paystone and/or a Payment Acquirer associated with Paystone.
3. Term
This Agreement will be effective upon the date of acceptance and will continue for a term of one (1) year unless otherwise terminated in accordance with this Agreement (the "Initial Term"). Upon the expiry of the Initial Term, this Agreement will automatically renew on the terms and conditions contained in this Agreement for additional periods of six (6) months each (each, a "Renewal Term") unless a party provides written notice of non-renewal to the other party no fewer than 90 days prior to the expiry of the Initial Term or then-current Renewal Term, as applicable. For certainty, in this Agreement, all references to the "Term" mean, collectively, the Initial Term and the Renewal Term (if any).
4. Fees and Surcharges
(a) Each transaction, including approved and declined transactions, key exchanges, totals, and settlements, will be subject to the transaction fees set out in the Application or as otherwise agreed upon by Paystone and the Merchant (collectively, the "Transaction Fees").
(b) If the Merchant's equipment is not subject to a rental fee as set out in the Application, the Merchant will be required to process the minimum monthly credit card processing amount set out in the Application (the "Monthly Minimum"). If at any time during any given month during the Term or any subsequent Renewal Term, the Merchant does not meet the Monthly Minimum set out in the Application, the Merchant shall pay to Paystone a monthly processing fee (the "Monthly Processing Fee") as set out in the Application, in addition to all other fees payable under this Agreement, including, without limitation, all surcharges, Transaction Fees, administrative fees, equipment fees, wireless fees, and/or reconnection fees, owed by the Merchant to Paystone. For clarity, the Monthly Processing fee only applies if the Merchant does not meet the Monthly Minimum agreed to by the parties in the Application. The Merchant acknowledges and agrees that Paystone may debit the Merchant's account for any Monthly Processing Fee in accordance with the PAD.
(c) The Merchant acknowledges that a portion of the surcharges set out in the Application are the property of Paystone and shall be held in trust by the Merchant for Paystone until such time that Paystone recovers said surcharges.
(d) The Merchant acknowledges that wireless fees set out in the Application shall apply to all wireless Equipment.
(e) The application fee is a one-time, non-refundable amount set out in the Application (the "Application Fee"). The Application Fee shall be paid by the Merchant upon the submission of each Application, regardless of whether the Application is approved or denied.
(f) The Merchant acknowledges that Paystone reserves the right to charge administrative fees for and relating to the Services. Said administrative fees shall be forty-five dollars ($45.00) for any account maintenance, chargeback, or insufficient funds notices, and sixty-five cents ($0.65) for each touchtone or voice authorization.
(g) Notwithstanding anything contained herein, the Merchant hereby irrevocably authorizes and directs Paystone or any financial institution acting on behalf of Paystone, to deduct any and all amounts, including but not limited to all surcharges, Transaction Fees, Monthly Processing Fees, or any wireless, Equipment swap, restocking, administrative, cancellation, and reconnection fees, owed by the Merchant in accordance with the Pre-Authorized Debit Agreement ("PAD") set out in the Application. The Merchant acknowledges and agrees that the PAD in no way limits Paystone to any method of collection for the recovery of monies owed. As agreed to between Paystone and the Merchant, Paystone may bill the Merchant for any amount owing as a result of this Agreement.
(h) If attempts by Paystone, or any financial institution acting on behalf of Paystone, to obtain monies from the Merchant's bank account are refused or returned due to insufficient funds being available or otherwise, Paystone reserves the right to charge the Merchant an administrative fee of forty-five dollars ($45.00) in addition to any and all outstanding amounts owed.
(i) The Merchant acknowledges that any withdrawal from the Merchant's bank account by Paystone in accordance with this Agreement, is a pre-authorized debit for business purposes as defined under the Canadian Payment Association Rule H1. Therefore, the Merchant waives the right to receive advanced notice from Paystone of any and all such pre-authorized debits. The Merchant hereby agrees to cooperate with Paystone in establishing and maintaining the PAD set out in the Application.
5. Equipment
(a) The Merchant hereby agrees to: rent the Equipment for the price specified on the Application.
(b) The refusal or inability whatsoever to accept delivery of Equipment by the Merchant or the failure to disclose any pertinent information that results in Paystone reclaiming the Equipment will result in the Merchant being subject to a five hundred dollar ($500.00) restocking fee per piece of Equipment reclaimed by Paystone. The Merchant hereby authorizes Paystone to deduct any restocking fee owed directly from the Merchant's bank account pursuant to the PAD. This authorization by no means limits Paystone to any method of collection for restocking fees owed.
(c) The Merchant acknowledges that the Equipment may only be removed from the Merchant's premises with prior written approval from Paystone. Removal of the Equipment shall be at the sole cost of the Merchant.
(d) The Merchant acknowledges that a fee of up to seven hundred and ninety eight dollars ($798.00) will be charged for any Equipment swapped for defect during the Term.
(e) The Merchant acknowledges and agrees that the Equipment may become damaged or cause property damage, personal injury or death during any period of time that the Equipment is in the Merchant's possession or under its control, including, if applicable, as a result of the Equipment not being affixed to a wall. The Merchant hereby agrees to indemnify Paystone pursuant to Section 9(c) of this Agreement for any such claims of property damage, personal injury or death.
6. Data
(a) The Merchant authorizes Paystone to share any and all Merchant data ("Data") with any third-party for the purpose of enabling the provision of ancillary Services to the Merchant.
(b) The Merchant further authorizes Paystone to share any and all Data obtained through the provision of the Services to the Merchant for the purposes of: (i) developing and providing value-added services to the Merchant and other Paystone and/or Payment Acquirer merchants; (ii) compensating referral, association, and/or value-added partners ("Partners"), where applicable; (iii) providing Merchant service and performance updates to Partners, where applicable; and (iv) for analysis, marketing and communications purposes.
7. Merchant Responsibilities
(a) In addition to all other requirements and obligations set out in this Agreement, where applicable, the Merchant shall:
i. process transactions for only bona fide sales of goods and/or services;
ii. adhere and comply with all laws or requirements of governmental and/or governing bodies;
iii. be bound and abide by the Interac Client Terms and Conditions;
iv. notify Paystone in writing of any account adjustments relating to any debit and/or credit transactions within twenty (20) days of being processed;
v. maintain and provide Paystone access to a bank account at all times for the provision of debits and deposits in accordance with this Agreement;
vi. take appropriate measures to prevent unauthorized use of the Equipment;
vii. notify Paystone immediately upon discovery of any loss of, damage to, or unauthorized use of the Equipment;
viii. promptly report any errors, malfunctions, or any other problems with the equipment;
ix. permit Paystone free and unrestricted access to the Merchant's premises during normal business hours as required for site preparation, installation, investigation, and maintenance activities;
x. authorize Paystone to identify the Merchant as a user of the Equipment and Services in marketing material relating directly to the Services and/or Equipment;
xi. maintain appropriate reporting and operational processes;
xii. retain all transaction receipts for no less than one (1) year from the date of settlement;
xiii. provide Paystone with accurate, anonymized or complete employee work shift logs within twenty-four (24) hours of receiving the request;
xiv. provide Paystone access to examine and verify at any reasonable time any and all records pertaining to transactions processed through the Equipment;
xv. aid in the remote diagnostics and servicing of the Equipment; and
xvi. any other task required by Paystone in order for the adequate provision of Services to the Merchant.
(b) The Merchant shall also provide any receipts retained in accordance with 7(a)(xiii) to Paystone upon request. Failing to provide said receipts may result in the reversal of payments processed and the amount reversed being charged directly to the Merchant.
8. Feedback; Marketing and Communications
Paystone does not guarantee the confidentiality of any communications made by you to Paystone or any other information transmitted by you to Paystone, including communications made by email or any information transmitted in your use of the Services. We may retain a copy of any such communications for the purpose of, and to the extent necessary for us to comply with applicable legal, regulatory or internal backup requirements.
By submitting suggestions, documents, proposals, material, content, graphics, messages, communications, data and/or information to Paystone ("Feedback") to Paystone, you acknowledge that: (i) your Feedback does not contain confidential or proprietary information; (ii) Paystone is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you grant Paystone and its Affiliates a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, unlimited, sublicensable and non-exclusive license and right to receive, use, disclose, reproduce, adapt, merge or aggregate with other information or data, modify, translate, publish, make available, publicly display, sell, transfer, transmit and otherwise use such Feedback for any purpose, in any manner, in any media and format; (iv) you irrevocably waive your moral rights in and to such Feedback and assign to Paystone all rights in and to your Feedback in perpetuity; (v) you are not entitled to any compensation or reimbursement of any kind from Paystone under any circumstances; and (vi) you represent and warrant to Paystone, and can demonstrate to Paystone, upon request, that you have the rights to grant Paystone the rights to the Feedback set out in (iii) above.
You specifically and expressly consent to Paystone providing you with various communications, newsletters, correspondence, promotions and other documentation by email, text message or other forms of electronic communication and you hereby confirm that all such communication is accepted and in compliance with An Act to Promote the Efficiency and Adaptability of the Canadian Economy by Regulating Certain Activities that Discourage Reliance on Electronic Means of Carrying Out Commercial Activities and to Amend the Canadian Radio-television and Telecommunications Commission Act, the Competition Act, the Personal Information Protection and Electronic Documents Act and the Telecommunications Act S.C. 2010, c.23 ("CASL") as amended or replaced from time to time.
9. Intellectual Property
During the Term, the Merchant hereby grants to Paystone a limited, non-exclusive, non-assignable, non-transferable right and license, without the right to sublicense, to use the Merchant's name and all verbal and written refences to that name and any logo of the Merchant (collectively, the "Materials").
The Merchant represents and warrants that it has the right and authority to enter into this Agreement and to grant all of the rights contained herein, and that Paystone's use of the Materials will not violate or infringe upon the rights of any third parties.
Paystone acknowledges that the Materials are and shall remain the sole and exclusive property of the Merchant, and the Licensee agrees that is has no right, title or interest in or to the Materials. The Merchant acknowledges that nothing in this Agreement requires Paystone to use the Materials for any purpose or manner whatsoever
10. Disclaimers; Limitation of Liability
(a) The Services are provided by Paystone on an "as is" and "as available" basis and without warranties of any kind, express or implied. Paystone disclaims all warranties, express or implied, including implied warranties and conditions of merchantability, merchantable quality, fitness for a particular purpose and non-infringement. Paystone does not warrant that the installation of the Equipment or the use of any of the Equipment or Paystone's Services will be uninterrupted, error-free or free of viruses or other harmful components. Paystone may correct, modify, amend, enhance, improve and make any other changes to any Equipment or Services at any time, or discontinue providing any Equipment or Services at any time with or without notice to you.
(b) In no event will Paystone be liable for any indirect, incidental, special or consequential damages that result or arise from or are related to or in connection with the use of, the theft of, or the inability to use any Equipment or Service, even if Paystone has been advised of the possibility of such damages. Paystone shall not be held liable for any damages, lost profits, lost revenues, lost opportunities, loss of goodwill, loss of brand or Merchant value, costs and/or expenses in any way relating to or arising out of this Agreement. This also includes losses suffered as a result of communication failures or disruptions, or the availability of technical support and you expressly hold Paystone harmless from and against any and all claims, losses, liability, damages, injuries and expenses (including personal injury claims) arising out of or relating to your use of any Equipment or the Services, and any alleged or actual violation by you of this Agreement.
(c) Merchant hereby expressly holds Paystone and its officers, directors, employees, staff, insurers, Affiliates, subcontractors and representatives, and their respective officers, directors, employees, insurers, heirs successors and assigns, as applicable (the "Releasees") harmless of and from all manner of action, obligation, causes of action, suits, debts, accounts, bonds, covenants, contracts, claims and/or demands whatsoever (collectively, "Claims") that may at any time be asserted against a Releasee arising out of or relating to: (i) Paystone's use of the Materials, including, without limitation, any Claims that Paystone's use of the Materials infringe any intellectual property rights; (ii) the Merchant's use of the Services and/or the Equipment (iii) damage to and/or theft of the Equipment or any property damage, personal injury or death caused by an act or omission of the Merchant relating to the Equipment, however caused, including but not limited to securing the Equipment from tampering or falling or theft, during any period of time which the Equipment is in the Merchant's possession or under its control; and (iv) any alleged violation by the Merchant of these Terms and Conditions, and the Merchant agrees to indemnify the Releasees in respect of any costs or expenses (including reasonable legal fees) that the Merchant may incur in respect of any such Claims. Furthermore, the Merchant shall be liable for and shall indemnify the Releasees in respect of all loss, liability, claims, demands, damages, costs, charges, expenses and proceedings in respect of personal or bodily injury to or death of any person whatsoever or loss of or damage to any third-party's property arising out of any act or omission of the Merchant related to the Equipment during any period of time during which the Equipment is in the Merchant's possession or under its control.
(d) Paystone shall not be held liable for any delay or default in the performance of our obligations in this Agreement as a result of any failure of electrical, communication, banking, or Payment Acquirer systems, acts of God, flood, fire, severe weather, strike, lockout, acts of war, governmental acts or restrictions, or emergency situations.
(e) Except as expressly provided in these Terms and Conditions, and to the maximum extent permitted by applicable law in the Merchant's jurisdiction, Paystone will have no other obligation, duty or liability whatsoever in contract, tort or otherwise to you, including any liability for negligence or strict liability. The limitations, exclusions and disclaimers in these Terms and Conditions will apply: (i) irrespective of the nature of the cause of action, demand or action by you, including breach of contract, tort, negligence, strict liability or any other legal theory and will survive a fundamental breach, breach of a fundamental term or breaches or the failure of the essential purpose of these Terms and Conditions or of any remedy contained herein; and (ii) to Paystone and its Affiliates, their successors, permitted assigns, agents, suppliers and each of their respective directors, officers, employees and contractors.
(f) In no event will Paystone's aggregate liability based upon, arising from, in connection with or related to these Terms and Conditions, the Services or the Equipment exceed the Transaction Fees, if any, paid by the Merchant that gave rise to the claim, in the month in which the cause of action underlying such claim arose. This limitation applies for any and all forms of legal action brought against Paystone and constitutes the Merchant's exclusive remedy.
(g) The Merchant acknowledges and agrees that the disclaimers, exclusions and limitations set forth herein constitute an essential element of these Terms and Conditions and that in the absence of such disclaimers, exclusions and limitations, the Transaction Fees and other terms in these Terms and Conditions would be substantially different. On addition to the limitations and exclusions set out above, in no event will any directors, officers, employees, agents, successors or assigns of Paystone, or any distributors, suppliers, contractors, customers, vendors, partners or organizations that work with Paystone in connection with the Services and/or the Equipment or their respective directors, officers, employees, agents, successors or assigns, or any Affiliates of Paystone have any liability arising from or related to these Terms and Conditions, the Services or the Equipment.
(h) Fundraising Processing ("Processing") Merchant agrees to;
- Only collect donations in full compliance with all Canada Revenue Agency ("CRA") guidelines, and any applicable statute, regulation, or other applicable guidelines.
- Only issue official CRA donation receipts ("Receipts") while maintaining status with CRA as a Canadian registered charity or a qualified donee that qualifies for charitable tax credits.
- Provide Paystone all supporting and updated CRA charities compliance documentation, and immediately update Paystone with respect to any changes to CRA charitable status.
- Only issue Receipts with accurate and complete information as required by the CRA including but not limited to, Donor information, Addresses, Dates, and an Eligible Amount assessed at Fair Market Value of any gift received.
- Follow CRA guidelines with respect to cancelling or replacing any Receipts.
- Authorize Paystone to enable or disable the issuing of Receipts using Paystone services based on Paystone's risk assessment of the donee and the donee's compliance with guidelines of the Charities Directorate division of the CRA as well as applicable statutes and regulations, and the donee's charitable status as posted on the Canada Revenue Agency website.
- Authorize Paystone to decline donations based on Paystone's risk assessment of the donee that shall include, but not limited to, legality of activities, media coverage, governance practices, and any government guidelines.
(i) Fundraising Foundation ("Foundation") Merchant agrees to;
- Authorize Paystone to transfer funds to donee charitable organization ("Donee") on a monthly schedule, or any other reasonable schedule based on the donation amount collected in the Foundation.
- Authorize Paystone to enable or disable the issuing of Receipts for any Donee based on Paystone's risk assessment of the Donee and the Donee's compliance with guidelines of the Charities Directorate division of the CRA as well as applicable statutes and regulations, and the Donee's charitable status as posted on the Canada Revenue Agency website.
- Authorize Paystone to decline donations to any Donee based on Paystone's risk assessment of the Donee that shall include, but not limited to, legality of activities, media coverage, governance practices, and any government guidelines.
- Authorize Paystone to make deductions from donations to cover reasonable Paystone fees to support costs related to development, maintenance, and upkeep of the product and service.
- Authorize Paystone, at Paystone's sole discretion, to direct donated funds to other charitable organizations or return donated funds to donors, where the selected Donee is not able to accept the donated funds for reasons that may include but not limited to, rejection of donation, loss of charitable status with the CRA, or failing Paystone's risk assessment.
(j) Merchant hosting Paystone fundraising Equipment for collection of donations for third-party entities ("Host") agrees to;
- Accept as consideration for the purpose of this agreement, Paystone making their Equipment available at the Host premises for the Host clients to utilize.
- Provide access to services for the Equipment that are needed for proper operation of such Equipment, including electric power.
- Ensure proper operation of the Equipment, and where any operational problems occur, immediately contact Paystone Tech Support via contact information provided or found on their website.
- Authorize Paystone to transfer funds as per the instruction of donors and to applicable charities selected by donors.
- Authorize Paystone to transfer funds to donee charitable organization ("Donee") on a monthly schedule, or any other reasonable schedule based on the donation amount collected.
- Authorize Paystone to enable or disable the issuing of Receipts for any Donee based on Paystone's risk assessment of the Donee and the Donee's compliance with guidelines of the Charities Directorate division of the CRA as well as applicable statutes and regulations, and the Donee's charitable status as posted on the Canada Revenue Agency website.
- Authorize Paystone to decline donations to any Donee based on Paystone's risk assessment of the Donee that shall include, but not limited to, legality of activities, media coverage, governance practices, and any government guidelines.
- Authorize Paystone to make deductions from donations to cover reasonable Paystone fees to support costs related to development, maintenance, and upkeep of the product and service.
- Authorize Paystone, at Paystone's sole discretion, to direct donated funds to other charitable organizations or return donated funds to donors, where the selected Donee is not able to accept the donated funds for reasons that may include but not limited to, rejection of donation, loss of charitable status with the CRA, or failing Paystone's risk assessment.
11. Indemnification
The Merchant shall indemnify and hold Paystone harmless from and against any and all claims, suits, damages, losses, costs, expenses, penalties and fees incurred directly or indirectly by Paystone as a result of the Merchant;
- failing to utilize the Equipment or Services in accordance with this Agreement, and for any liability to third parties for any injuries or damages not resulting solely from the negligence or wilful misconduct of Paystone, which results from the provision of Equipment or Services from Paystone.
- using Paystone Equipment or Services to issue Canada Revenue Agency charitable donation Receipts, or any other regulated receipts, in violation of any Canada Revenue Agency guidelines, or any other applicable regulated receipt guidelines.
- using Paystone Equipment or Services to collect donations in violation of any Canada Revenue Agency guidelines, or any applicable statute, regulation, or other applicable guidelines.
12. Assignment
Neither party may assign or transfer all or any part of this Agreement or its rights or obligations under this Agreement to any other person without the prior written consent of the other party, and any purported assignment without such consent shall be null and void. Notwithstanding the foregoing, Paystone may, without the Merchant's prior written consent, assign any of Paystone's rights and/or obligations under this Agreement to any of its Affiliates, or the surviving corporation with or into which Paystone merges or consolidates, or to an entity to which Paystone transfers all, or substantially all, of its voting securities or assets.
13. Termination
(a) Paystone may terminate this Agreement or cease the provision of Services for any unit of Equipment at any time without notice if, (i) the Merchant fails to comply with any material terms of this Agreement; or (ii) Paystone believes that the Merchant represents an unacceptable risk to the integrity of Paystone and/or the Services.
(b) The Merchant may terminate this Agreement at any time, however shall be subject to an early termination fee (the "ETF") of two hundred and ninety-five dollars ($295) per unit of Equipment.
(c) The Merchant will not be subject to an ETF if termination occurs within ninety (90) days following notification from Paystone of, (i) a fee increase, (ii) an additional fee related to Interac Direct Payment transactions, and/or (iii) the reduction in applicable Interchange Rates.
(d) This Agreement will automatically terminate and the Merchant will be subject to an ETF of two hundred and ninety-five dollars ($295) per unit of Equipment, if the Merchant fails to process any payment transaction using the Services and/or Equipment for ninety (90) consecutive days. Thereafter, the Merchant will be subject to a reconnection fee of two hundred and ninety-five dollars ($295) per unit of Equipment, should the Merchant wish to renew this Agreement.
(e) Termination of this Agreement will not affect any other existing agreement Paystone or any other party may have with the Merchant.
14. Enurement
Neither party may assign or transfer all or any part of this Agreement or its rights or obligations under this Agreement to any other person without the prior written consent of the other party, and any purported assignment without such consent shall be null and void. Notwithstanding the foregoing, Paystone may, without the Merchant's prior written consent, assign any of Paystone's rights and/or obligations under this Agreement to any of its Affiliates, or the surviving corporation with or into which Paystone merges or consolidates, or to an entity to which Paystone transfers all, or substantially all, of its voting securities or assets.
15. Amendments
Paystone reserves the right to, from time to time, in Paystone’s sole discretion, amend these pay terms and conditions, with the exception of any fee changes or the introduction of a new fee or cost structure, or the applicable interchange fees, for which Paystone shall provide a 90-day written notice prior to any change to such fees taking effect. Any amendments shall apply to existing and new Services you receive from Paystone. It is your responsibility to review these online terms and conditions and your continued use of Paystone Services constitutes your agreement to the then-current amended and updated Terms and Conditions.
16. Notices
All notices to the Merchant will be provided to the Merchant at the mailing address or email address (at Paystone's discretion) set forth in the Application and will be deemed to have been provided on the date in which the notice was sent. All notices to Paystone required or permitted under the Agreement will be provided via registered mail to:
Paystone
3200 Wonderland Road South
London, Ontario
N6L 1A6
Attention: Compliance Officer
and will be deemed to have been given on the date of Paystone's receipt. Each party agrees to promptly notify the other party in writing if any of its contact information changes.
17. Entire Agreement
This Agreement constitutes the entire agreement between the Parties with respect to the subject matter of this Agreement and supersedes any prior negotiations or agreements. The headings used in this agreement are for convenience only and are not to be construed as defining, limiting or describing the scope or intent of this Agreement.
18. No Waiver; Severability
(a) The failure of either party to exercise any rights under this Agreement shall not be deemed a waiver of such right or any other rights.
(b) If any provision of this agreement is held to be invalid, illegal, or unenforceable, that provision will be severed to the extent of its invalidity, illegality, or unenforceability, and all other provisions will continue in full force and effect to the extent permitted by law.
19. Governing Law; Jurisdiction; Class Action Waiver
This Agreement is governed by the laws of the Province of Ontario and the laws of Canada applicable therein, excluding any body of law governing conflicts of law. Paystone reserves the right to institute legal or equitable proceedings, including proceedings seeking injunctive relief, in a court of competent jurisdiction, for claims regarding: (i) amounts owed by the Merchant to Paystone in connection with the Merchant's use of the Services or Equipment or any portion thereof; or (ii) the Merchant's actual or threatened violation of these Conditions of Use or any part thereof. The Merchant irrevocably waives any objection on the grounds of venue, forum non-conveniens or any similar grounds and irrevocably consents to service of process by mail or in any other manner permitted by applicable law and irrevocably consent and attorn to the jurisdiction of the courts located in the Province of Ontario, for any claims arising from or related to these Terms of and Conditions or any of the Services or the Equipment. The Merchant agrees that, in the event that there is a dispute under these Terms and Conditions and such dispute is to be resolved in a court of law, such dispute will not be resolved by jury trial, and the Merchant hereby: (i) waives all rights to a trial by jury in any matter related to or arising from these Terms and Conditions; and (ii) agrees that such dispute will be conducted only on an individual basis and not in a class, representative, consolidated or mass action. If any part of this Section 18 is found to be unenforceable, the remainder of this Section 18 will still be given full force and effect.
20. Changes
Paystone reserves the right at any time, and from time to time, to change these Terms and Conditions and to notify you of such change by posting the updated version of these Terms and Conditions on the Website. The Merchant acknowledges and agrees that it is responsible for regularly reviewing these Terms and Conditions, including by checking the date of the "Last Update" at the end of these Terms and Conditions. Continued use of any Services or Equipment after any such changes will constitute the Merchant's consent to be bound by such changes, with continued provision of the use of the Services or Equipment, in whole or in part, constituting consideration from Paystone to the Merchant for so being bound. The Merchant's sole right with respect to any dissatisfaction with these Terms and Conditions, any policy or practice of Paystone in operating, offering or providing the Services or the Equipment, is to stop using the Services and the Equipment.
21. Survival
The following provisions in these Terms and Conditions will survive any termination of these Terms and Conditions or the expiration or termination of the Agreement: Section 4(Fees and Surcharges), Section 7(xiv), Section 8 (Feedback; Marketing and Communications), Section 9 (Intellectual Property); Section 10 (Disclaimers; Limitation of Liability), Section 11 (Indemnification), Section 16 (Notices), Section 18 (No Waiver; Severability), Section 19 (Governing Law; Jurisdiction, Class Action Waiver), this Section 21, and Section 22 (Language).
22. Language
It is the express wish of the parties that these Terms and Conditions and all related documents be drawn up in English. C'est la volonté expresse des parties que la présente convention ainsi que les documents qui s'y rattachent soient rédigés en anglais.
Last Updated: October 22, 2018
End User License Agreement
These are the terms and conditions of the Paystone's End-User License Agreement (this "EULA") which is entered into by Paystone Inc., including any subsidiaries or affiliates such as Givepoint, its agent(s), partner(s), or other authorized representative(s) (collectively or individually, the "Developer" or "Paystone") and the merchant(s) (referred to herein as the "Merchant" or "you") whose information appears on the Paystone Fundraising Application or the Paystone Pay/Fundraising Application, as applicable (the "Application"). The EULA, together with: (i) the Application; (ii) a summary of the complaints handling process, (iii) the Payment Acquirer terms of service or terms and conditions, as applicable; (iv) Paystone Account Terms of Service; (v) any other Payment Acquirer forms, agreements, guarantees, or other similar documents, as applicable; (vi) Paystone's Privacy Policy located at www.paystone.com/legal; and (vii) all appendices, schedules, exhibits and addenda to the Application, whether such schedules, exhibits and/or addenda became effective on the same date that the aforementioned applications were executed by the Merchant or at a later date), collectively form the agreement (the "Agreement") between Paystone and the Merchant.
This Agreement is solely between you and Paystone and governs your use of the Paystone Fundraising Application and the corresponding services it provides, together with the associated documentation, proprietary and intellectual property (collectively, the "App").
Please review this Agreement completely. This Agreement forms a legal agreement between you and Paystone. The Developer provides the App solely on the terms and conditions set forth herein and on the condition that you accept and comply with them. By using the App you: (a) accept this Agreement and agree that you are legally bound by its terms; and (b) represent and warrant that: (I) you are of legal age to enter into a binding agreement; and (II) if you are a corporation, governmental organization or other legal entity, you have the right, power and authority to enter into this Agreement on behalf of the Merchant and bind the Merchant to its terms. If you do not agree to the terms of this Agreement, you must not use the App.
If you have any questions or concerns about this Agreement or Paystone's Privacy Policy, please e-mail Paystone's Compliance Officer at compliance@paystone.com.
1. Definitions
"Affiliate" means any entity that directly or indirectly controls, is controlled by, or is under common control with, a party to this Agreement. For purposes of this definition of "Affiliate", "control" means the power to direct the management and policies of an entity, directly or indirectly, whether through the ownership of voting securities, by contract or otherwise.
"Authorized User(s)" means solely those individuals authorized to use the App pursuant to the license granted under this Agreement.
"Documentation" means any user manuals, technical manuals and any other materials provided by Developer, in printed, electronic or other form of media, that describe the installation, operation, use and/or technical specifications of the App.
"Intellectual Property Rights" means any and all registered and unregistered rights granted, applied for or otherwise now or hereafter in existence under or related to any patent, copyright, trade-mark, trade secret, database protection or other intellectual property rights laws, and all similar or equivalent rights or forms of protection, in any part of the world.
"Person" means an individual, corporation, partnership, joint venture, governmental authority, unincorporated organization, trust, association or other entity.
"Term" means the Term as set out in the Paystone Fundraising Application and/or the Paystone Pay/Fundraising Application, as applicable.
"Third-Party" means any Person other than the Developer or the Merchant.
For the purposes of this Agreement, the above terms have the following meanings:
2. The App
2.1 The App provides Merchant's donors the ability to make a wireless donation to a Merchant. Through the App, donors will be able to select a campaign, donation amount and method of payment and upon completing a donation, will be prompted to rate their donation experience. Donors will be prompted to enter their email after donating and will be emailed a tax receipt. This email will also include a link to Paystone's Fundraising portal which will allow the donor to download a charitable receipt, if a charitable receipt is being provided by the Merchant.
2.2 Developer grants you a limited, non-exclusive, non-transferable, non-sublicensable, royalty-free, revocable license during the Term to use the App solely for your internal business purposes. This license does not grant you any rights to Developer's (or any other Third-Party's) Intellectual Property Rights unless provided with the App. Developer reserves to itself (or applicable third parties) all right, title, interest, and license (express or implied) to the App that are not specifically granted to you under this Agreement. You will preserve and display any proprietary notices, markings, or branding associated with use of the App, as requested by Paystone.
2.3 The App may update automatically from time-to-time, and you may be required to accept these updates to continue using the App. The Developer may perform maintenance on the App, which may result in service interruptions or delays from time-to-time. Developer may not support older versions of the App. You are solely responsible for obtaining all equipment and services (e.g., Internet connectivity and/or data) necessary to access and use the App.
3. Use Restrictions
3.1 You shall not, and shall require your Authorized Users not to, directly or indirectly:
(a) use (including make any copies of) the App or Documentation beyond the scope of the License granted under Section 2.2;
(b) provide any other Person, including any subcontractor, independent contractor, Affiliate or Service Provider of Merchant with access to or use of the App or the Documentation, except as permitted by this Agreement;
(c) modify, translate, adapt or otherwise create derivative works or improvements, whether or not patentable, of the App or Documentation or any part thereof;
(d) combine the App or any part thereof, or incorporate the App or any part thereof, in any other programs;
(e) reverse engineer, disassemble, decompile, decode or otherwise attempt to derive or gain access to the source code of the App or any part thereof;
(f) remove, delete, alter or obscure any Intellectual Property Rights notices provided on or with the App or Documentation, including any copy thereof;
(g) copy the App or Documentation, in whole or in part;
(h) rent, lease, lend, sell, sublicense, assign, distribute, publish, transfer or otherwise make available the App, or any features or functionality of the App, to any Third-Party for any reason, whether or not over a network or on a hosted basis, including in connection with the Internet or any web hosting, wide area network (WAN), virtual private network (VPN), virtualization, time-sharing, service bureau, SaaS, cloud or other technology or service; or
(i) use the App or the Documentation for purposes of competitive analysis of the App, the development of a competing software product or service or any other purpose that is to Merchant's commercial advantage.
4. Responsibility for use of Software; Suspension
4.1 You are responsible and liable for all uses of the App through access thereto provided by Paystone, directly or indirectly. Specifically, and without limiting the generality of the foregoing, you are responsible and liable for all actions and failures to take required actions with respect to the App by your Authorized Users or by any other Person to whom you or an Authorized User may provide access to or use of the App, whether or not such access or use is permitted by or in violation of this Agreement.
4.2 In addition to its termination rights as set out in the Application, Paystone may promptly suspend or terminate your use of the App if: (i) you violate this Agreement's terms; (ii) Paystone believes your use of the App may damage its reputation or Intellectual Property Rights; (iii) Developer suspends or terminates its agreement(s) with any Third-Party involved in providing the App and/or any related services; and/or (iv) you are using the App for any fraudulent, illegal or unauthorized purpose, or engage in wilful misconduct with respect to your use of the App.
5. Fees
5.1 You will pay the Developer the fees as set out in the Application on the terms and conditions as set out therein. Paystone may charge you a monthly fee for your use of the App, which will be automatically collected through the payment method as set out in the Application.
6. Feedback; Marketing and Communications
6.1 Paystone does not guarantee the confidentiality of any communications made by you to Paystone or any other information transmitted by you to Paystone, including communications made by email or any information transmitted in your use of the App. We may retain a copy of any such communications for the purpose of, and to the extent necessary for us to comply with applicable legal, regulatory or internal backup requirements.
6.2 By submitting suggestions, documents, proposals, material, content, graphics, messages, communications, data and/or information to Paystone ("Feedback") to Paystone, you acknowledge that: (i) your Feedback does not contain confidential or proprietary information; (ii) Paystone is not under any obligation of confidentiality, express or implied, with respect to the feedback; (iii) you grant Paystone and its Affiliates a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, unlimited, sublicensable and non-exclusive license and right to receive, use, disclose, reproduce, adapt, merge or aggregate with other information or data, modify, translate, publish, make available, publicly display, sell, transfer, transmit and otherwise use such Feedback for any purpose, in any manner, in any media and format; (iv) you irrevocably waive your moral rights in and to such Feedback and assign to Paystone all rights in and to your Feedback in perpetuity; (v) you are not entitled to any compensation or reimbursement of any kind from Paystone under any circumstances; and (vi) you represent and warrant to Paystone, and can demonstrate to Paystone, upon request, that you have the rights to grant Paystone the rights set out in (iii) above.
6.3 You specifically and expressly consent to Paystone providing you with various communications, newsletters, correspondence, promotions and other documentation by email, text message or other forms of electronic communication and you hereby confirm that all such communication is accepted and in compliance with An Act to Promote the Efficiency and Adaptability of the Canadian Economy by Regulating Certain Activities that Discourage Reliance on Electronic Means of Carrying Out Commercial Activities and to Amend the Canadian Radio-television and Telecommunications Commission Act ("CASL"), the Competition Act, the Personal Information Protection and Electronic Documents Act ("PIPEDA") and the Telecommunications Act as amended or replaced from time to time.
7. Intellectual Property Rights
7.1 You hereby acknowledge and agree that the App and any Documentation are provided under license, and not sold, to you. You do not acquire any ownership interest in or to the App or Documentation under this Agreement, or any rights thereto, other than to use the same in accordance with the license granted herein, and subject to all terms, conditions and restrictions under this Agreement. Paystone, its Affiliates, licensors and service providers reserve and retain their entire right, title and interest in and to the App and Documentation and all Intellectual Property Rights arising out of or relating to the App or Documentation, except as expressly granted to you under this Agreement. You shall safeguard the App and Documentation, including any copies thereof, from infringement, misappropriation, theft, misuse or unauthorized access. You shall promptly notify Paystone if you become aware of any infringement of Paystone's Intellectual Property Rights in the App and fully cooperate with Paystone, at your sole expense, in any legal action taken by Paystone to enforce its Intellectual Property Rights.
8. Limited Warranties; Limitation of Liability; Indemnity
8.1 THE APP AND ANY DOCUMENTATION ARE PROVIDED TO YOU "AS IS" AND WITH ALL FAULTS AND DEFECTS WITHOUT CONDITION OR WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, DEVELOPER, ON ITS OWN BEHALF AND ON BEHALF OF ITS AFFILIATES AND ITS AND THEIR RESPECTIVE LICENSORS AND SERVICE PROVIDERS, EXPRESSLY DISCLAIMS ALL CONDITIONS AND WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, WITH RESPECT TO THE APP AND DOCUMENTATION, INCLUDING ALL IMPLIED CONDITIONS AND WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, QUIET POSSESSION AND NON-INFRINGEMENT, AND WARRANTIES THAT MAY ARISE OUT OF COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OR TRADE PRACTICE. WITHOUT LIMITING THE FOREGOING, THE DEVELOPER PROVIDES NO CONDITION, WARRANTY OR UNDERTAKING, AND MAKES NO REPRESENTATION OF ANY KIND THAT THE APP WILL MEET THE MERCHANT'S REQUIREMENTS, ACHIEVE ANY INTENDED RESULTS, BE COMPATIBLE OR WORK WITH ANY OTHER SOFTWARE, APPLICATIONS, SYSTEMS OR SERVICES, OPERATE WITHOUT INTERRUPTION, MEET ANY PERFORMANCE OR RELIABILITY STANDARDS OR BE ERROR FREE OR THAT ANY ERRORS OR DEFECTS CAN OR WILL BE CORRECTED. MERCHANT IS SOLELY RESPONSIBLE FOR DETERMINING IF THE APP MEETS ITS NEEDS. THE DEVELOPER IS NOT RESPONSIBLE FOR ANY DISCLOSURES, MODIFICATIONS, DELETIONS OR OTHER ERRORS THAT MAY ARISE IN CONNECTION WITH MERCHANT'S USE OF THE APP DUE TO ITS INTERACTION WITH OTHER APPLICATIONS OR THEIR CONTENT.
8.2 You will indemnify Developer, its directors, officers, employees, agents, subsidiaries, and Affiliates against any Third-Party claims for losses, damages, costs, or expenses (including reasonable attorneys' fees) (collectively, "Losses") that result from your use or misuse of the App, or your breach of this Agreement. Developer may assume the defense of any Third-Party claims that you must indemnify it for (at your expense), and you will cooperate with the defense of these claims. You will not settle any Third-Party claims involving more than the payment of money without Developer's express, prior written consent.
8.3 To the extent permitted by applicable law, Paystone will not be liable to you, your Affiliates or any respective licensors or service providers for: (a) any: use, interruption, delay or inability to use the App; (i) lost profits, revenues, or business opportunities; (ii) delays, interruption or loss of services, business or goodwill; (iii) loss or corruption of data; (iv) loss resulting from system or system service failure, malfunction or shutdown; (v) failure to accurately transfer, read or transmit information; (vi) failure to update or provide correct information; (vii) system incompatibility or provision of incorrect compatibility information; (vii) breaches in system security; or (b) any exemplary, punitive, special, indirect, incidental, or consequential damages, in each case whether arising out of or in connection with this Agreement, breach of contract, tort (including negligence) or otherwise, regardless of whether such damages were foreseeable and whether or not Paystone was advised of the possibility of such damages.
8.4 In no event will the collective, aggregate liability of Paystone and its Affiliates, including any of its or their respective licensors and service providers, under or in connection with this Agreement or its subject matter, under any legal or equitable theory, including breach of contract, tort (including negligence), strict liability and otherwise, exceed the total amount paid to Paystone under this Agreement during the one (1) month prior to a Loss.
8.5 The limitations set forth in this Section 8 shall apply even if your remedies under this Agreement fail of their essential purpose.
9. General
9.1 This Agreement is binding upon the parties hereto and their respective heirs, executors, administrators, legal and/or personal representatives, successors, and assigns.
9.2 No modification, amendment, or waiver of any provision of this Agreement will be effective unless in writing and signed by the parties. For avoidance of doubt, emails with a typed name or signature block do not constitute signed writings.
9.3 Paystone reserves the right to, from time to time, in Paystone’s sole discretion, amend the terms and conditions of this Agreement, with the exception of any fee changes or the introduction of a new fee or cost structure, or the applicable interchange fees, for which Paystone shall provide a 90-day written notice prior to any change to such fees taking effect. Any amendments shall apply to existing and new Paystone Apps you utilize. It is your responsibility to review these online terms and conditions and your continued use of Paystone App(s) constitutes your agreement to the then-current amended and updated Agreement.
9.4 All notices to the Merchant will be provided to the Merchant at the mailing address or email address (at Paystone's discretion) set forth in the Application and will be deemed to have been provided on the date in which the notice was sent. All notices to Paystone required or permitted under the Agreement will be provided via registered mail to:
Paystone
3200 Wonderland Road South
London, Ontario N6L 1A6
Attention: Compliance Officer
Email: compliance@paystone.com
and will be deemed to have been given on the date of Paystone's receipt. Each party agrees to promptly notify the other party in writing if any of its contact information changes.
9.5 This Agreement constitutes the entire agreement between the parties with respect to the subject matter of this Agreement and supersedes any prior negotiations or agreements. The headings used in this agreement are for convenience only and are not to be construed as defining, limiting or describing the scope or intent of this Agreement. In the event of any conflict or inconsistency of any term or provision set forth in this EULA and the Application, such conflict or inconsistency shall be resolved by giving precedence first to the Application.
9.6 No modification, amendment, or waiver of any provision of this Agreement will be effective unless in writing and signed by the parties. For avoidance of doubt, emails with a typed name or signature block do not constitute signed writings.
9.7 The failure of either party to exercise any rights under this Agreement shall not be deemed a waiver of such right or any other rights.
9.8 If any provision of this Agreement is held to be invalid, illegal, or unenforceable, that provision will be severed to the extent of its invalidity, illegality, or unenforceability, and all other provisions will continue in full force and effect to the extent permitted by law.
9.9 This Agreement is governed by the laws of the Province of Ontario and the laws of Canada applicable therein, excluding any body of law governing conflicts of law. Paystone reserves the right to institute legal or equitable proceedings, including proceedings seeking injunctive relief, in a court of competent jurisdiction, for claims regarding: (i) amounts owed by the Merchant to Paystone in connection with the Merchant's use of the App or Documentation or any portion thereof; or (ii) the Merchant's actual or threatened violation of this Agreement or any part thereof. The Merchant irrevocably waives any objection on the grounds of venue, forum non-conveniens or any similar grounds and irrevocably consents to service of process by mail or in any other manner permitted by applicable law and irrevocably consent and attorn to the jurisdiction of the courts located in the Province of Ontario, for any claims arising from or related to this Agreement or any of the Services or the Equipment. The Merchant agrees that, in the event that there is a dispute under this Agreement and such dispute is to be resolved in a court of law, such dispute will not be resolved by jury trial, and the Merchant hereby: (i) waives all rights to a trial by jury in any matter related to or arising from this Agreement; and (ii) agrees that such dispute will be conducted only on an individual basis and not in a class, representative, consolidated or mass action. If any part of this Section 9.8 is found to be unenforceable, the remainder of this Section 9.8 will still be given full force and effect.
9.10 Paystone reserves the right at any time, and from time to time, to change this EULA and to notify you of such change by posting the updated version of this EULA on its website located at www.paystone.com. You acknowledge and agree that you are responsible for regularly reviewing this EULA, including by checking the date of the "Last Updated" at the beginning of this EULA. Continued use of the App after any such changes will constitute your consent to be bound by such changes, with continued provision of the use of the App, in whole or in part, constituting consideration from Paystone to the Merchant for so being bound. Your sole right with respect to any dissatisfaction with this EULA, this Agreement, any policy or practice of Paystone in operating, offering or providing the App, is to stop using the App.
9.11 It is the express wish of the parties that these Terms and Conditions and all related documents be drawn up in English. C'est la volonté expresse des parties que la présente convention ainsi que les documents qui s'y rattachent soient rédigés en anglais.
Last Updated: April 12, 2019
Accessibility for Ontarians with Disabilities: Accessible Customer Service Policy
Paystone Inc., including any subsidiaries or affiliates such as Givepoint, its agent(s), partner(s), or other authorized representative(s) (collectively or individually "Paystone"), is committed to the full inclusion of people with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act 2005, including the requirements of all applicable regulations (collectively, the "AODA"). This Accessible Customer Service Policy (this "Policy"), outlines Paystone's actions to comply with the AODA and to identify, remove and prevent barriers for people with disabilities (both visible and non-visible) in accessing Paystone's products, services and facilities.
For your convenience, we have provided a glossary of definitions at the end of this Policy.
Customer Care
Paystone is committed to excellence in serving all customers, including those customers with disabilities. Paystone is committed to providing its goods and services in a way that respects the privacy, dignity and independence of persons with disabilities and ensuring that customers with disabilities receive the same quality as service as others do.
Communication, Assistive Devices, Service Animals & Support Persons
Accessible Communication
Paystone recognizes that persons with disabilities may use or require communication supports when accessing Paystone's products, services and/or facilities. Paystone is committed to ensuring that its employees will communicate with persons with disabilities in a manner that takes into account their disability.
Accessible formats will be provided to persons with disabilities, when applicable, on request, and when such accommodation will not cause undue hardship to Paystone.
Assistive Devices
Paystone is committed to ensuring that persons with disabilities who use assistive devices receive equal access to Paystone's products, services and/or facilities. Paystone will endeavour to ensure that its employees are familiar with various assistive devices that may be used by customers with disabilities when accessing Paystone's products, services and/or facilities.
Service Animals and Support Persons
Paystone welcomes persons with disabilities and their service animals and permits service animals on the parts of Paystone's premises that are open to the public. Paystone will ensure that all employees dealing with the public are familiar with how to interact with persons with disabilities who are accompanied by service animals.
Paystone is also committed to welcoming persons with disabilities who are accompanied by a support person. Any person with a disability who is accompanied by a support person will be allowed on Paystone's premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Notice of Temporary Disruption
In the event of temporary disruptions to services and/or facilities for persons with disabilities, Paystone will promptly provide notice to customers. Notices may be provided by email to customers, and/or posted on Paystone's website (www.paystone.com) and/or posted at Paystone's office, located at 3200 Wonderland Road South, London, Ontario, N6L 1A6. Notices will include information about the reason for the disruption, its anticipated length of time, and information of alternative facilities or services, if available. Paystone will make reasonable efforts to provide prior notice of planned disruptions, if possible.
Employee Training
Paystone is committed to providing training to all employees who deal with the public and all those who are involved in the development and approvals of customer service policies, practices and procedures.
Training will include, without limitation:
- The purpose and requirements of the AODA;
- The requirements of all applicable regulations under the AODA; and
- Information about Paystone's policies and procedures pertaining to the provision of Paystone's services to persons with disabilities
Paystone will keep records of the training provided under this section, including the dates on which the training is provided and to whom such training is provided.
Feedback & Communications
Policies, procedures and practices with respect to accessibility, including this Accessible Customer Service Policy and those required under the AODA (our "Policies") shall be made available in hard copy or can be found on Paystone's website (www.paystone.com) Copies of our Policies will also be made available in an accessible format, and with communication supports where necessary, upon request.
Feedback will be accepted in person, by telephone, in writing or by email. If a feedback method is not suitable, a customer may request another method for communication. Paystone will respect the privacy of all individuals that submit feedback, and feedback will be reviewed for possible action that can be taken to improve Paystone's services.
For more information on this accessibility plan, please contact Paystone's Customer Service team at:
Phone: 1 (888) 900-9192
Fax: 1 (888) 630-4539
Email: support@paystone.com
Accessible formats of this document are available free, upon request.
For legal/compliance related inquiries, please email Paystone's Compliance Officer at compliance@paystone.com
Amendments to Policies
Paystone will comply with all applicable federal, provincial and municipal legislation with respect to accessibility and will implement the standards specified under the AODA in effect from time to time. Whenever new or revised standards are developed under the AODA, this Policy will be reviewed and updated to the extent necessary to ensure consistency with legislation.
Paystone shall have full discretionary authority to administer and interpret this policy. We reserve the right to modify, amend, suspend or terminate this Policy at any time, in its sole discretion, provided that such modification, amendment, suspension or termination is permitted under applicable legislation.
Glossary
"accessible formats" include, without limitation, large print, recorded audio and electronic formats, braille and other formats usable by persons with disabilities.
"assistive devices" means a technical aide, communication device or other instrument that is used to maintain or improve the functional abilities of people with disabilities. Assistive devices may include, without limitation, wheelchairs, walkers, a personal oxygen tank or any other device that might assist in hearing, seeing, communicating, moving, breathing and/or reading.
"barrier" means anything that prevents a person with a disability from fully participating in all aspects of society because of his or her disability, including a physical barrier, an architectural barrier, an information or communications barrier, an attitudinal barrier, a technological barrier, a policy or a practice.
"communication supports" include, without limitation, captioning, alternative and augmentative communication supports, plain language, sign language and other supports that facilitate effective communications.
"disability" means:
(a) any degree of physical disability, infirmity, malformation or disfigurement that is caused by bodily injury, birth defect or illness and, without limiting the generality of the foregoing, includes diabetes mellitus, epilepsy, a brain injury, any degree of paralysis, amputation, lack of physical co-ordination, blindness or visual impediment, deafness or hearing impediment, muteness or speech impediment, or physical reliance on a guide dog or other animal or on a wheelchair or other remedial appliance or device,
(b) a condition of mental impairment or a developmental disability,
(c) a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language,
(d) a mental disorder, or
(e) an injury or disability for which benefits were claimed or received under the insurance plan established under the Workplace Safety and Insurance Act, 1997;
"service animals" for the purpose of this policy means:
(a) A guide dog as defined in Section 1 of the Blind Persons Rights Act R.S.O 1990, Chapter B.7;
(b) A service animal for a person with a disability. For the purpose of this policy, an animal is a service animal:
i. if it is readily apparent that the animal is used by the person for the reasons relating to his or her disability;
ii. or of the person provides a letter from a physician or nurse confirming that the person requires the animal for reasons relating to the disability.
For certainty, a service animal does not include a therapy animal (i.e. an animal trained to provide affection and comfort, but is not trained to perform specific tasks to help a person who has a disability).
"support person" means another person who accompanies a person with a disability in order to aide him or her with communication, mobility, personal care or medical needs or with access to goods and/or services
Last Updated: March 18, 2019
Accessibility for Ontarians with Disabilities: Multi-year Accessibility Plan
Statement of Commitment
Paystone Inc., including any subsidiaries or affiliates such as Givepoint, its agent(s), partner(s), or other authorized representative(s) (collectively or individually "Paystone"), is committed to treating all people in a way that allows them to maintain their dignity and independence. We believe in integration and equal opportunity. We are committed to meeting the needs of people with disabilities in a timely manner, and will do so by identifying, preventing and removing barriers to accessibility and meeting accessibility requirements under the Accessibility for Ontarians with Disabilities Act 2005, including the requirements of all applicable regulations (collectively, the "AODA").
This Multi-Year Accessibility Plan (this "Plan"), outlines Paystone's strategies and actions to identify, remove and prevent barriers for people with disabilities in accessing Paystone's products, services and facilities. Paystone will review and update this Plan at least once every 5 years, in accordance with applicable legislation.
Accessible Websites and Web Content
Paystone is committed to meeting the communication needs of people with disabilities. Consumer-based websites and web content controlled by Paystone confirm to the World Wide Web Consortium Web Content Accessibility Guidelines 2.0 (WCAG 2.0) at Level A.
By January 1, 2021, Paystone will ensure that all websites and content conform to the World Wide Web Consortium Web Content Accessibility Guidelines 2.0 (WCAG 2.0) Level AA.
Implementation Deadline:
WCAG 2.0 Level AA by January 1, 2021
Status:
In progress.
Accessible Websites and Web Content
Recruitment, Assessment and Selection
Paystone is committed to fair and accessible employment practices. When requested, Paystone accommodates people with disabilities during the recruitment and assessment processes and when people are hired. In addition, Paystone has ensured that the following procedures are in place during the recruitment, assessment and selection process:
- All recruitment advertising contains a statement outlining that upon request, Paystone accommodates persons with disabilities throughout the recruitment process.
- Managers and staff are provided with the appropriate guidance on how to accommodate persons with disabilities at individual meetings; and
- Successful candidates are notified about Paystone's policies for accommodating employees with disabilities.
Additionally, Paystone consults any candidate who requests an accommodation in a manner that considers the candidate's disability and individual needs.
Accessible Formats; Communication Supports; Barriers to Accessibility
If requested by an employee with a disability, Paystone will provide, or will arrange for the provision of accessible formats and communication supports for: (i) information needed by the employee in order to perform his/her job; and (ii) information that is generally available to all Paystone employees. Additionally, Paystone will ensure that any accessibility barriers identified by an employee will be brought to the attention of management for appropriate review to ensure resolution, where possible.
Individual Accommodation Plans; Return to Work; Redeployment
Paystone has implemented individual accommodation plans and return-to-work and redeployment policies for employees that have been absent due to a disability.
Additionally:
- Paystone's accommodation plans and return to work policies apply to all employees.
- Individual plans are developed according to the specific needs of the employee and the accommodation required as appropriate to the role.
- Steps are taken to ensure and protect the privacy of the employee's personal information.
- The employee's individual accommodation plan will be made available to the employee in an accessible format, if required, based on the employee's individual accessibility needs.
Paystone also ensures that the accessibility needs of employees with disabilities are considered during performance management, career development and redeployment processes. The Senior Human Resources Manager will provide accessible formats of performance management documents, as required and any discussions relating to the performance of an employee with a disability will be conducted in an accessible manner, when needed. The Senior Human Resources Manager also ensures that the needs of employees with disabilities are met during any career development process.
Paystone also has a return to work process for its employees who have been absent from work due to a disability and who require disability-related accommodations to return to work. Documented individual accommodation plans outlining the steps Paystone will take to facilitate the employee's return to work are incorporated as part of the return to work process.
If Paystone reassigns employees to other departments or jobs within the organization as an alternative to layoff (a "redeployment"), Paystone considers the individual accommodation plans and accessibility needs of its employees with disabilities.
Accessible Emergency Information
Paystone is committed to providing customers with publicly available emergency information in accessible formats, when applicable and upon request. Additionally, employees with disabilities are provided with individualized emergency response plans when necessary.
Training
Paystone provides training to its employees on the AODA on a regular basis. Training is provided in a way that best suits the duties of employees and training is also provided in accessible formats to employees with disabilities. Paystone retains records of all such training.
Design of Public Spaces
Where applicable, Paystone will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. For clarity, public spaces include service-related elements like service counters and waiting areas.
Implementation Timeframe:
January 1, 2014 – January 1, 2021
Status:
In progress, as applicable.
Updates & Amendments to this Plan; for more Information
Paystone will comply with all applicable federal, provincial and municipal legislation with respect to accessibility and will implement the standards specified under the AODA in effect from time to time. Whenever new or revised standards are developed under the AODA, this Plan will be reviewed and updated to the extent necessary to ensure consistency with legislation.
For more information, or for questions about this Plan, please contact Paystone's Compliance Officer at:
Phone: 1 (888) 900-9192
Email: compliance@paystone.com
Accessible formats of this document are available free, upon request.
This Master Services Agreement (this "Agreement"), is effective as of the effective date set forth in the applicable initial Statement of Work executed with this document referenced therein (the "Effective Date"), and is entered into between DataCandy (a tradename owned by Paystone Inc.) with office located at 3200 Wonderland Rd. S., London, ON N6L1A6, Canada (the "Service Provider" or “DataCandy”), and the other entity receiving services under this Agreement (“Client”).
BACKGROUND:
A. The Client is of the opinion that the Service Provider has the necessary qualifications, experience, and abilities to provide gift and loyalty management services to the Client.
B. The Service Provider is agreeable to providing such Services to the Client on the terms and conditions set out in this Agreement.
IN CONSIDERATION OF the matters described above and of the mutual benefits and obligations set forth in this Agreement, the receipt and sufficiency of which consideration is hereby acknowledged, the Client and the Service Provider (individually the "Party" and collectively the "Parties" to this Agreement) agree as follows:
1. DEFINITIONS
Whenever used in this Agreement, the following terms shall have the meanings set out below.
“Additional Services” means any new Services to be provided by Service Provider to Client further to a SOW.
“Business Day” means any day which is not a Saturday, a Sunday or a bank or public holiday in the place where the Service Provider or Client is located.
“Confidential Information” means information of either Party marked as “Confidential” or “Proprietary” or information which should be reasonably expected to be confidential having regard to the context of disclosure or the nature of the information; including, without prejudice to the generality of the foregoing, the terms of this Agreement as well as business plans, data, strategies, methods, customer and client lists, technical specifications, transaction data, customer data, and any Personal Information, and shall exclude any information that the receiving party can prove: (A) was already in the public domain, or was already known by or in the possession of the receiving party at the time of disclosure of such information; (B) is independently developed by the receiving Party without use of or reference to the other Party’s Confidential Information, and without breaching any provisions of this Agreement; or (C) is thereafter rightly obtained by the receiving Party from a source other than the disclosing Party without breaching any provision of this Agreement.
“Client Data” means all data that is provided by or on behalf of Client or that is received by Service Provider in connection with this Agreement including any information derived from that data and all metadata or other similar information resulting from access or use of the Services.
“Client Materials” means and includes, but is not limited to, all Client information, content, trademarks, service marks, data (including Client Data), Client intellectual property, Client Confidential Information and all assets or other property provided or licensed to Service Provider by Client or to which Service Provider was granted access to or came in to possession of as a result of this Agreement.
“Content” means the audio and visual information, documents, software, products and services contained or made available to Client in the course of using the Service.
“DataCandy Technology” means all of Service Provider’s proprietary technology (including software, hardware, products, processes, algorithms, user interfaces, know-how, techniques, designs and other tangible or intangible technical material or information) made available to Client by Service Provider in providing the Service, and shall include all future enhancements, updates, features, and customizations created, made, conceived or reduced to practice by Service Provider in the course of this Agreement.
“Deliverables” shall mean the deliverables, documents, code, software, websites, applications, services, designs, and other materials created, invented, developed or produced for a Client, in accordance with the applicable SOW and the terms and conditions hereunder.
“Intellectual Property Rights” means unpatented inventions, patent applications, patents, design rights, copyrights, trademarks, service marks, trade names, domain name rights, mask work rights, know-how and other trade secret rights, DataCandy Technology, and all other intellectual property rights, derivatives thereof, and forms of protection of a similar nature anywhere in the world.
“Go-Live Date” means the date, as provided in SOW 001, when Subscription Services and applicable fees shall commence following the completion of required setup and configuration work.
“Law” means any statute, law, ordinance, regulation, rule, code, order, constitution, treaty, common law, judgment, decree, other requirement or rule of law of any federal, provincial, municipal, or foreign government or political subdivision thereof, or any arbitrator, court or tribunal or competent jurisdiction that apply to the performance of the Services (in the case of Service Provider ), or receipt and use of Services (in the case of Client), as applicable.
“Losses” means all losses, liabilities, judgments, damages, fines, penalties, costs, expenses, interest, causes of action, suits, demands and claims (including taxes) of whatsoever nature, and all related costs and expenses (including any and all reasonable legal fees on a solicitor and own client basis).
“Personal Information” means information that (i) relates to an individual person; and (ii) identifies or can be used to identify, locate, or contact that individual alone or when combined with other personal or identifying information that is or can be associated with that specific individual.
“Services” means the gift and loyalty management services to be provided by Service Provider to Client and includes “Subscription Services” as defined pursuant to Section 2.1 and “Professional Services” as defined pursuant to Section 2.2.
“Service Provider Personnel” means all employees and Permitted Subcontractors, if any, engaged by Service Provider or Service Provider ’s Affiliates to perform the Services.
“Statement of Work” or “SOW” shall mean a document signed by Client and Service Provider describing a specific set of Services and their applicable scope, objective, time frame, and fees.
“Work Product” or “Work” shall mean all results of performance of the Services, including all works of authorship, Deliverables, reproductions, derivatives and any elements thereof, developed, created or produced for a Client pursuant to a SOW and the terms and conditions hereunder, regardless of the form.
2. SERVICES, ACCEPTANCE & DELIVERY
2.1 Service Provider shall provide the "Subscription Service” to Client, as initially explained in SOW 001 attached hereto as Schedule A (DataCandy Subscription Services), and which may include the loyalty program subscription, automated clearing house subscription, and gift card ordering subscription. For clarity, Parties may amend Subscription Services by signing a new SOW for Subscription Services from time to time as agreed to between the Parties or at Term renewals where applicable.
2.2 Service Provider shall provide the "Professional Services”, which shall include the initial setup and configuration services to Client as described in more detail in the SOW 002 attached hereto as Schedule B (“DataCandy Initial Setup Services”). SOW 002 shall cover all Service Provider fees for setup and configuration up and until the Go-Live Date, as mutually agreed to between the Parties. Client hereby agrees that any delays in its part to the Go-Live Date will lead to additional Service Provider fees to cover additional time and effort, and such fees will be provided for in a separate SOW where applicable. Additional SOWs shall be signed among Parties for any Additional Services to be provided from time to time by Service Provider to Client under this Agreement.
2.3 Each SOW shall include the following information, if applicable:
a) a detailed description of the Services to be performed pursuant to the SOW;
b) the date upon which the Services will commence and the term of such SOW;
c) the hourly rates or fixed fees to be paid to Service Provider under the SOW;
d) a project implementation plan;
e) payment schedules;
f) any criteria for completion of the Services;
g) any applicable procedures for testing and acceptance of the Deliverables by Client; and
h) any other terms and conditions agreed upon by the Parties in connection with the Services to be performed pursuant to such SOW.
2.4 Subject to the following, final delivery and acceptance of Work Product or Deliverables as identified in the applicable SOW shall not be deemed to have taken place until (i) the applicable Work Product or Deliverables conform with this Agreement and the applicable SOW; (ii) Service Provider has corrected any non-compliance with this Agreement and the applicable SOW of which Service Provider has previously been informed; and (iii) Client has reviewed any resubmitted Work Product and, acting promptly and reasonably, indicated its acceptance or rejection of the same.
2.5 Service Provider shall not submit Services or Deliverables as final until it has fully evaluated and corrected all material errors and defects that were present in any preliminary versions of such Services or Deliverables, and any related Work Product. Service Provider shall correct all errors, defects and omissions in the Services and Deliverables on a timely basis without any additional costs to Client. Within fourteen (14) days of the delivery of any Services or Deliverable by Service Provider to Client, Client will indicate its acceptance or rejection of such Service or Deliverable.
3. SERVICE PROVIDER'S OBLIGATIONS
3.1 Service Provider shall provide support contact with respect to this Agreement in connection with matters pertaining to this Agreement.
3.2 Unless otherwise set forth in a SOW, Service Provider agrees, at its own cost and expense, to obtain, maintain (consistent with industry best practices) and provide, all materials, equipment, personnel, ancillary services, hardware and software necessary to meet its obligations under each SOW.
3.3 Service Provider shall, prior to any Service Provider Personnel performing any Services hereunder: (i) ensure that such Service Provider Personnel have the legal right to work in the jurisdiction in which they will be performing the Services; (ii) ensure that Service Provider is registered and in good standing for any applicable statutory workers’ compensation or workplace insurance programs, if applicable, or that Service Provider has obtained adequate insurance covering employee injury claims; and (iii) ensure that such Service Provider Personnel have the necessary certifications or professional designations and training required to perform the Services. Service Provider shall not permit any Service Provider Personnel convicted of an offence involving theft, fraud, breach of trust, bribery, or other similar offences (for which the Service Provider Personnel has not received a pardon, record suspension or equivalent) to perform the Services.
3.4 Service Provider acknowledges and agrees that time is of the essence with respect to performance of Services and provision of Deliverables. Service Provider further acknowledges that the period of performance and provision of the Services under this Agreement, may, in part, be determined by the ability to obtain necessary information from Client. If at any time during the term of this Agreement, Service Provider becomes aware of possible problems that could result in a delay in the schedule for performance of Services or delivery of Deliverables, Service Provider shall immediately notify the designated representative of Client by telephone, with confirmation in writing, giving the cause and probable effect, with good faith recommendations for alternative action.
3.5 Service Provider is responsible for all Service Provider Personnel and for the payment of their compensation, including, if applicable, termination payments or entitlements and statutory withholdings and deductions, such as income tax, Canada Pension Plan, employment insurance, workers' compensation premiums and other payroll taxes.
3.6 Service Provider will use best industry-standard up-to-date virus detection software to prevent the introduction of any harmful or malicious code into the Services, Deliverables or Client Systems. In the event that any such harmful or malicious code is introduced into the Services or Deliverables, Service Provider will, at Service Provider’s expense, promptly make all modifications thereto required to remove such harmful or malicious code, and will repair any damage done to Client, or their licensees or customers. Service Provider will ensure that the Services and Deliverables have been and will be scanned for harmful or malicious code using the most recent version of generally available anti-virus and anti-malware protection and Service Provider will take all necessary precautions so that the Services and Deliverables do not transmit any harmful or malicious code to any Client System. Client will reasonably cooperate with Service Provider to implement sufficient procedures to satisfy Client’s particular requirements for protection against harmful or malicious code.
4. CLIENT’S OBLIGATIONS
4.1 Client shall appoint and, in its reasonable discretion, replace, a Client employee to serve as the primary contact with respect to this Agreement and who will have the authority to act on behalf of Client with respect to matters pertaining to this Agreement. The Client shall appoint Client Personnel, who shall be suitably skilled, experienced and have decision-making authority to respond to Service Provider’s questions and unblock Service Provider in a timely manner. The Client will endeavor to maintain the same Client employee and other key Service Provider Personnel throughout the term of this Agreement, unless due to the resignation or termination of such personnel or other circumstances outside of the Client’s reasonable control.
4.2 Client shall respond promptly to any Service Provider requests to provide direction, information, approvals, authorizations or decisions that are reasonably necessary for Service Provider to perform Services in accordance with the requirements of this Agreement; and shall provide such materials or information and meet with Service Provider as Service Provider may reasonably request, in order to carry out the Services in a timely manner and ensure that it is complete and accurate in all material respects. Client acknowledges that any significant delays on its part, especially with respect to initial setup, may lead to further charges where additional work and effort is required from Service Provider.
5. CHANGE ORDERS
The following change order process shall govern all SOWs, unless the applicable SOW expressly amends or replaces this Section.
If the SOW does not contain a change order process, the following procedures will govern. If either Party wishes to change the scope or performance of the Services, it shall submit details of the requested change to the other in writing. Service Provider shall, within a reasonable time after such request and, if such request is initiated by Client, not more than ten (10) business days (or another period of time mutually agreed by the Parties) after receipt of Client’s written request, provide a written estimate to Client of (i) the likely time required to implement the change and impact to the total project timeline; (ii) any necessary variations to the fees and other charges for the Services arising from the change; (iii) the likely effect of the change on the Services; and (iv) any other impact the change might have on the performance of this Agreement. Promptly after receipt of the written estimate, the Parties shall negotiate and agree in writing on the terms of such change (a "Change Order"). The Client must sign the Change Order and pay the associated invoice, if applicable, prior to Service Provider executing the new work in the agreement. Neither Party shall be bound by any Change Order unless mutually agreed upon
6. TERM AND TERMINATION
6.1 The term of this Agreement shall be in accordance with the term of SOW 001.
6.2 Unless expressly provided otherwise in a SOW, the term of the SOW shall commence on the effective date of the SOW and continue thereafter, unless terminated pursuant to this Section, for a period that is the lesser of (i) one (1) year or (ii) when all of the Deliverables and Services under the SOW have been delivered or provided.
6.3 Either Party may terminate this Agreement, effective upon written notice to the other Party (the "Defaulting Party"), if the Defaulting Party (i) materially breaches this Agreement, and the Defaulting Party does not cure such breach within thirty (30) days after receipt of written notice of such breach, (ii) becomes insolvent or admits its inability to pay its debts generally as they become due; (iii) becomes subject, voluntarily or involuntarily, to any proceeding under any domestic or foreign bankruptcy or insolvency law, which is not fully stayed within seven (7) business days or is not dismissed or vacated within forty-five (45) days after filing; (iv) is dissolved or liquidated or takes any corporate action for such purpose; (v) makes a general assignment for the benefit of creditors; or (vi) has a receiver, trustee, custodian or similar agent appointed by order of any court of competent jurisdiction to take charge of or sell any material portion of its property or business.
6.4 Upon expiration or termination of this Agreement or the applicable SOW for any reason Service Provider shall (i) promptly deliver to Client all Deliverables (whether complete and final or interim) for which Client has paid and all Client Materials, (ii) promptly remove any Service Provider equipment located at Client premises, and (iii) provide reasonable cooperation and assistance to Client in transitioning the Services to an alternate vendor (as may be mutually agreed by the Parties).
6.5 For clarity, except as provided for in a SOW, the termination of this Agreement shall automatically terminate all SOWs. In additional all license and usage rights granted by either Party to the other will also expire or terminate upon the termination of this Agreement.
7. FEES AND EXPENSES; PAYMENT TERMS
7.1 All fees, costs and expenses to be paid to Client to Services Provider in relation to the provision of the Subscription Services are set out in Schedule A (DataCandy Service Description), and in relation to the Professional Services are set out in the initial SOW in Schedule B. During the term of this Agreement, Client shall pay for Services rendered by Service Provider in accordance with the rates and fees set forth herein and in the applicable SOW.
7.2 Monthly fees for Subscription Service under this Agreement will begin on the Go-Live Date. Unless otherwise specified under the applicable SOW, all fees for the Professional Services fees shall be payable upon signing of such SOW. Subscription Services fees shall remain fixed during the Initial Term and during each Renewal Term, and shall be subject to increase upon the start of each Renewal Term.
7.3 Service Provider shall issue invoices for Services to Client only in accordance with the terms of this Section, and Client shall pay all properly invoiced amounts due to Service Provider within thirty (30) days after Client’s receipt of such invoice, except for any amounts disputed by Client in good faith. Any amount not paid when due will bear interest from the due date until paid at a rate equal to 1% per month ([12.68]% annually) or the maximum allowed by the applicable law, whichever is less. All payments hereunder shall be in Canadian dollars. If Client in good faith disputes any charges contained in any invoice, the Parties will use reasonable efforts to resolve such dispute in a timely manner.
7.4 Where there is one available, Service Provider agrees that all invoices issued to Client will include a purchase order number provided by Client.
7.5 Client shall be responsible for all sales, use and excise taxes, and any other similar taxes, duties and charges of any kind imposed by any federal, provincial or municipal governmental entity on any amounts payable, wire transfer by Client hereunder; provided, that, in no event shall Client pay or be responsible for any taxes, statutory withholdings, deductions or remittances, imposed on, or with respect to, Service Provider 's income, revenues, gross receipts, personnel or real or personal property or other assets. Service Provider shall provide Client with its business identification number or other tax identifier and such other information required by Client regarding Service Provider ’s legal status and permanent establishment for taxation purposes.
7.6 Without prejudice to any other right or remedy it may have, Client reserves the right to set off at any time any amount owing to it by Service Provider against any amount payable by Client to Service Provider under this Agreement.
8. CONFIDENTIALITY & PRIVACY
8.1 Each Party agrees to use the other Party’s Confidential Information solely as necessary for performing its obligations under this Agreement and in accordance with any applicable obligations in this Agreement. Each Party agrees that it will take all reasonable steps, at least substantially equivalent to the steps it takes to protect its own proprietary information, to prevent the duplication, disclosure or use of any such Confidential Information, other than (i) by or to its employees, agents and subcontractors who must have access to such Confidential Information to perform such Party’s obligations (which in the case of Service Provider includes performing and improving the Services for the benefit of Client and preparing the Deliverables for the benefit of Client, or in the case of Client, to make use of the Services and Deliverables) hereunder, who each will treat such Confidential Information as provided herein, and who are each subject to obligations of confidentiality to such Party that are at least as stringent as those contained herein; or (ii) as required by any law, regulation, or order of any court of proper jurisdiction over the Parties and the subject matter contained in this Agreement, provided that, if legally permitted, the receiving party will give the disclosing party prompt written notice and use commercially reasonable efforts to ensure that such disclosure is accorded confidential treatment. The receiving Party shall promptly notify the disclosing Party of any unauthorized disclosure or use of the Confidential Information and shall cooperate and assist the disclosing Party in preventing or remedying any such unauthorized use or disclosure.
8.2 Service Provider shall manage and protect Personal Information in accordance with its privacy policy, as found at www.paystone.com/legal. Without limiting the terms of the privacy policy, Client acknowledges that Service Provider may (but have no obligation to) access, preserve and disclose Client’s account data if, in good faith, it believes that same is reasonably needed to (a) comply with applicable law or legal process, (b) enforce this Agreement, or (c) protect against imminent harm to any person, any safety of any person, or any property of any person. Client further acknowledges that the Service uses the Internet and other third-party networks, and that, accordingly, any information may be processed or transmitted over various networks (including those outside of the Service Provider’s control). Service Provider’s will hold in confidence, restrict access to and not disclose to third parties or use for any purpose, other than as contemplated by this Agreement, including this Section, and will maintain reasonable safeguards and other security measures designed to ensure the security and confidentiality of such information.
9. INTELLECTUAL PROPERTY
9.1 Service Provider shall own all rights, titles and interests in features developed by Service Provider, all its Intellectual Property Rights including all DataCandy Technology, immediately upon their creation, regardless of their level of completion. The Client hereby irrevocably grants, transfers and assigns to Service Provider all rights, titles and interests, as applicable, in all Intellectual Property Rights, including translation and reproduction rights in any form or format whatsoever, and any related intellectual property rights, and the Client agrees that Service Provider may register copyrights relative to these materials in the name of Service Provider and renew, reissue or extend such copyrights for any period permitted by law.
10. LICENSE GRANT & RESTRICTIONS
10.1 Service Provider hereby grants Client a non-exclusive, non-transferable (other than in connection with a permitted assignment pursuant to this Agreement) worldwide right to access and use the Service, solely for the Client’s own lawful business purposes in accordance with the terms and conditions of this Agreement. All rights not expressly granted to Client are reserved by Service Provider and its licensors. As used herein, the term “Service” shall include any update, upgrade or new version of the Service released by Service Provider during the Initial Term and any renewal term thereof, which shall be provided to Client at no additional cost. Client may not access the Service if it or any of its affiliates is/are a direct competitor of Service Provider, except with Service Provider’s prior written consent, which may be refused in its absolute discretion. In addition, Client may not access the Service for purposes of monitoring its availability, performance or functionality, or for any other benchmarking or competitive purposes. Client shall not, except as expressly permitted in the Agreement, (i) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party, whether for remuneration or not, the Service or the Content in any way (ii) modify or make derivative works based upon the Service or the Content; (iii) create external internet “links” to the Service or “mirror” any Content on any other server or wireless or Internet-based device; or (iv) reverse engineer or access the Service in order to (a) build a competitive product or service, (b) build a product using similar ideas, features, functions or graphics of the Service, and/or (c) copy any ideas, features, functions or graphics of the Service. Client may use the Service only for its own lawful business purposes and, without limitation, shall not: (i) send spam or otherwise duplicative or unsolicited messages in violation of applicable laws; (ii) send or store infringing, obscene, threatening, libelous or otherwise unlawful or tortious material, including, without limitation, material harmful to children or violative of third party privacy rights; (iii) knowingly send or store material containing software viruses, worms, Trojan horses or other harmful computer code, files, scripts, agents or programs; (iv) knowingly interfere with or disrupt the integrity or performance of the Service or the software contained therein; (v) attempt to gain unauthorized access to the Service or its related systems or networks; or (vi) use the Service as a service bureau or allow the use of the Service or the software contained therein by or on behalf of third parties, except as specifically permitted in the Agreement.
10.2 Client hereby grants to Service Provider the non-exclusive right, without cost or charge, to access and use the Client Materials for the purpose of providing the Services pursuant to and in accordance with this Agreement.
11. THIRD PARTY PROVIDERS
During use of the Service, Client may purchase or subscribe to goods and/or services from third-party providers. Any such activity, and any terms, conditions, warranties or representations associated with such activity are solely between the Client and the applicable third-party. Service Provider and its licensors shall have no liability, obligation or responsibility for any relationship between Client and any such third-party. Service Provider does not provide guarantees with respect to any third-party software or services. Service Provider provides Application Programming Interfaces (API) only as a matter of integration needs, and in no event shall Service Provider be responsible for any issue relating to third party integration. Service Provider provides the Service to Client pursuant to the terms and conditions of the Agreement. Client recognizes, however, that certain third-party providers of ancillary software, hardware or services may require its agreement to additional or different license or other terms prior to its use of or access to such software, hardware or services. Service features that may interoperate with third party Applications such as email, POS, social media, BI, and other third-party systems depend on the continuing availability of their respective application programming interfaces (“API”) and programs for use with the Service. If any of these respective parties ceases to make its respective API or program available on reasonable terms for the Service, Service Provider may cease providing such Service features without entitling Client to any refund, credit or other compensation. The API guides are for Client use only. Only third parties with expressed written consent from Service Provider have permission to use the API guides.
12. REPRESENTATIONS AND WARRANTIES
Each Party represents and warrants that it has the legal power and authority to enter into this Agreement. Service Provider represents and warrants that it will provide the Service in a good and workmanlike manner consistent with general industry standards reasonably applicable to the provision thereof and that the Service will perform substantially in accordance with the Service Provider help documentation under normal use and circumstances. Client represents and warrants that it has not falsely identified itself nor provided any false information to gain access to the Service and that its billing information is correct.
13. INDEMNIFICATION
13.1 Client shall be liable to Service Provider for, and shall indemnify and hold harmless Service Provider and its affiliates from and against all Losses in connection with or relating to any of the following:
a) any death or bodily injury to any third party to the extent caused by the acts or omissions of Client;
b) any loss or damage to any tangible person property of any third party to the extent caused by the acts or omissions of Client;
c) any liability to third parties arising in connection with the performance of this Agreement to the extent of and in proportion to the negligence, breach of duty, violation of applicable Laws, or other fault of Client (including any gross negligence, wilful misconduct or fraud or any theft or other misappropriation of Service Provider’s property or funds by Client); and
d) the misuse, disclosure or other misappropriation by Client of Service Provider Confidential
Information in breach of Client’s obligations under this Agreement.
13.2 Service Provider shall be liable to Client for, and shall indemnify and hold harmless Client and its affiliates from and against all Losses in connection with or relating to any of the following:
a)any death or bodily injury to any third party to the extent caused by the acts or omissions of Service Provider;
b) any loss or damage to any tangible person property of any third party to the extent caused by the acts or omissions of Service Provider;
c) any liability to third parties arising in connection with the performance of this Agreement to the extent of and in proportion to the negligence, breach of duty, violation of applicable Laws, or other fault of Service Provider (including any gross negligence, wilful misconduct or fraud or any theft or other misappropriation of Client’s property or funds by Service Provider); and
d)the misuse, disclosure or other misappropriation by Service Provider of Client Confidential Information in breach of Service Provider’s obligations under this Agreement.
14. SERVICE LEVELS
Service Provider will ensure that the Subscription Services are Available for Client’s use no less than ninety nine percent (99%) of the time, seven days a week, 365 days a year, measured on a calendar month basis, except for scheduled downtime periods. This Service level for Availability is calculated by taking (A) the number of minutes in the Scheduled Available Time (defined below) during the Availability period of a calendar month, less the total minutes of Unscheduled Down Time (defined below) during the same period, and dividing it by (B) the minutes of Scheduled Available Time during the same Availability period, the result of which shall be expressed as a percentage. During scheduled downtime, Service Provider will make commercially reasonable efforts to ensure that the Service is available for use by Client. For purposes of this Service availability level section, the following terms have the following meanings: a) “Availability” or “Available” means all of the following components of the Service are operating and accessible: (1) software, (2) database, (3) operating systems for all servers, and (4) managed network. b) “Unscheduled Down Time” means any period where the Service is not Available, excluding scheduled maintenance windows, critical maintenance (scheduled or unscheduled), and Client requested maintenance downtime. c) “Scheduled Available Time” means 24 hours per day/7 days per week during the applicable calendar month.
15. LIMITATION OF LIABILITY
15.1 In no event shall either Party be liable for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind (including loss of data, revenue, profits, use or other economic advantage) regardless of the form of action, whether in contract (including fundamental breach), tort (including negligence) or otherwise, whether or not foreseeable, and even if such Party has been advised of the possibility of such damage.
15.2 Subject to Section 15.1, each Party’s aggregate liability in any and all causes of action arising under, out of, or in relation to this Agreement, its performance, breach or termination shall not exceed the aggregate of the total fees paid or payable by Client under this Agreement during the 12 months preceding the occurrence that gave rise to the liability.
16. MISCELLANEOUS
16.1 The relationship between the parties is that of independent contractors. Nothing contained in this Agreement shall be construed as creating any agency, partnership, joint venture or other form of joint enterprise, employment or fiduciary relationship between the parties, and neither Party shall have authority to contract for or bind the other Party in any manner whatsoever. Nothing herein shall preclude the Client from retaining the services of other persons or entities undertaking the same or similar services as those undertaken by Service Provider or from independently developing or acquiring materials or programs that are similar to or competitive with, the services provided under this Agreement.
16.2 This Agreement, together with all Schedules, Exhibits, SOWs, and any documents incorporated herein by reference, constitutes the sole and entire agreement of the parties to this Agreement with respect to the subject matter contained herein, and supersedes all prior and contemporaneous understandings and agreements, both written and oral, with respect to such subject matter.
16.3 This Agreement may only be amended, modified or supplemented by an agreement in writing signed by each Party hereto. No waiver by any Party of any of the provisions hereof shall be effective unless explicitly set forth in writing and signed by the Party so waiving. Except as otherwise set forth in this Agreement, no failure to exercise, or delay in exercising, any rights, remedy, power or privilege arising from this Agreement shall operate or be construed as a waiver thereof; nor shall any single or partial exercise of any right, remedy, power or privilege hereunder preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege.
16.4 If any term or provision of this Agreement is invalid, illegal or unenforceable in any jurisdiction, such invalidity, illegality or unenforceability shall not affect any other term or provision of this Agreement or invalidate or render unenforceable such term or provision in any other jurisdiction. Upon such determination that any term or other provision is invalid, illegal or unenforceable, the parties hereto shall negotiate in good faith to modify this Agreement so as to effect the original intent of the parties as closely as possible in a mutually acceptable manner in order that the transactions contemplated hereby be consummated as originally contemplated to the greatest extent possible.
16.5 This Agreement shall be governed by and construed in accordance with the internal laws of the Province of Ontario and the federal laws of Canada applicable in that Province, without giving effect to any choice or conflict of law provision or rule (whether of the Province of Ontario or any other jurisdiction) that would cause the application of Laws of any jurisdiction other than those of the Province of Ontario. Any legal suit, action or proceeding arising out of or related to this Agreement or the Services provided hereunder shall be instituted exclusively in the courts of Ontario in each case located in the city of Toronto, and each Party irrevocably submits to the exclusive jurisdiction of such courts in any such suit, action or proceeding. Service of process, summons, notice or other document by mail to such Party's address set forth herein shall be effective service of process for any suit, action or other proceeding brought in any such court.
16.6 Each Party acknowledges that a breach by a Party of provisions related to Intellectual Property Rights, Confidential Information, or Privacy may cause the non-breaching Party irreparable damages, for which an award of damages would not be adequate compensation and agrees that, in the event of such breach or threatened breach, the non-breaching Party shall be entitled to seek equitable relief, including a restraining order, injunctive relief, specific performance and any other relief that may be available from any court, in addition to any other remedy to which the non-breaching Party may be entitled at Law or in equity. Unless expressly provided otherwise, no remedy referred to in this Agreement is intended to be exclusive, but each shall be cumulative and in addition to any other remedy referred to in this Agreement or otherwise available under applicable Laws.
16.7 Each Party agrees to use all commercially reasonable efforts to resolve any dispute arising out of or relating to this Agreement or any SOW promptly and in an amicable and good faith manner by negotiations between the Parties. In the event one Party provides notice of a dispute relating to the other Party’s performance of its obligations under this Agreement or any SOW, senior representatives of the Parties will meet within three (3) Business Days of such notice at a mutually agreed place and time for the purpose of resolving the dispute without the necessity of litigation or other proceedings. The notice of dispute shall set out the particulars of the dispute in reasonable detail and may be sent by email, personal delivery or by courier. Senior representatives will make a good faith effort to resolve the dispute.
16.8 All notices, requests, demands or other communications required or permitted by the terms of this Agreement will be given in writing and delivered to Paystone as follows:
To: Paystone Inc. (DataCandy)
3200 Wonderland Rd. S, London, ON N6L 1A6
Phone: 1 888 336 9082
Email: support@paystone.com
16.9 This Agreement may be executed in counterparts, each of which shall be deemed an original, but all of which together shall be deemed to be one and the same agreement. A signed copy of this Agreement delivered by facsimile, e-mail or other means of electronic transmission shall be deemed to have the same legal effect as delivery of an original signed copy of this Agreement.
16.10 The Parties hereto have requested that the present agreement and all other contracts, documents or notices relating thereto be drafted in the English language.